Intern, Marketing & Customer Engagement

Octa; Santa Ana (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

OCTA in Santa Ana, CA seeks a College Intern for Marketing & Customer Engagement to support outreach, campaigns and digital content. You will assist with events, content development and website updates under supervision, gaining real-world experience with mentorship and career guidance.

The paid internship runs year-round, ~20 hours per week, not exceeding 1,000 hours in 12 months. Pay is $20.00–$23.00 per hour; benefits are not included.

Qualifications

• Pursuing an undergraduate or graduate degree in Marketing, Communications, Public Relations, Advertising, Business Administration, or a related field
• Strong written and verbal communication skills with attention to detail and creativity
• Experience or interest in community outreach, event coordination, or public engagement

Responsibilities

• Support OCTA’s community outreach efforts by representing the agency at events and assisting with related promotional activities
• Provide general event and program support, including preparation of materials and post-activity documentation
• Help maintain marketing resources and materials to ensure readiness for public engagement activities
• Assist with updating and maintaining content on OCTA’s website and support digital campaigns
• Research and analyze marketing initiatives to help evaluate performance and provide recommendations
• Contribute ideas for marketing content and assist with creative production projects
• Provide occasional support for social media and other promotional efforts

Skills

Written and verbal communication

Organizational skills

Research and analysis

Team collaboration

Education

Bachelor's or Master’s degree in Marketing/Communications/PR/Advertising/Business Administration

Tools

Microsoft Office

Canva

Job description

Job DescriptionCollege Intern – Marketing & Customer EngagementJoin OCTA’s Marketing team as a College Intern and gain hands-on experience supporting community outreach, marketing campaigns, and digital content initiatives that promote public transportation programs across Orange County. In this role, you will assist with event coordination, content development, website updates, and marketing analysis to help engage the public and enhance awareness of OCTA’s services. You will contribute to both in-person outreach efforts and digital marketing activities, supporting initiatives that connect communities to accessible and reliable transportation.Under direct supervision, you will perform a variety of professional entry-level duties related to your major field of study and the sponsoring department's current business operations. As a College Intern, you will be exposed to OCTA's career opportunities in the transportation industry. You will gain deeper awareness of transportation's many facets through your OCTA orientation, projects and teams, and internal networking.OCTA's College Intern Program is a year-round paid student/intern program. You will gain real world work experience on meaningful projects under the guidance of a transportation professional. You will have the opportunity to use problem solving, communication and decision-making skills as you gain valuable work experience. You will also work with a mentor and benefit from career counseling.The pay range is from $20.00 - $23.00 per hour depending on your education level. This position is not eligible for employee benefits. The work schedule will consist of approximately 20 hours a week, not to exceed 1,000 hours within a continuous 12-month period.This posting will remain open until a candidate is selected.What You’ll DoSupport OCTA’s community outreach efforts by representing the agency at events and assisting with related promotional activities.Provide general event and program support, including preparation of materials and post-activity documentation.Help maintain marketing resources and materials to ensure readiness for public engagement activities.Assist with updating and maintaining content on OCTA’s website and supports digital campaigns.Research and analyze marketing initiatives to help evaluate performance and provide recommendations.Contribute ideas for marketing content and assists with creative production projects.Provide occasional support for social media and other promotional efforts as needed.What We’re Looking ForCurrently enrolled full-time college student (Freshman, Sophomore, Junior, or Senior) at an accredited two- or four-year college or universityPursuing an undergraduate or graduate degree in Marketing, Communications, Public Relations, Advertising, Business Administration, or a related field.Minimum cumulative GPA of 2.5 or higherStrong written and verbal communication skills with attention to detail and creativity.Experience or interest in community outreach, event coordination, or public engagement.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Canva or similar design tools preferred.Familiarity with website content updates, social media platforms, or digital marketing concepts is a plus.Ability to research and analyze marketing initiatives and contribute ideas for improvement.Strong organizational skills with the ability to manage multiple tasks and meet deadlines.Bilingual in Spanish preferred.Professional, team-oriented mindset with a proactive approach to supporting events and campaigns.Why You’ll Love It HereGain hands-on experience in both community outreach and digital marketing.Represent OCTA at events and engage directly with the public.Work on meaningful campaigns that promote transportation access and awareness.Develop skills in content creation, event coordination, and marketing analysis.Collaborate with experienced marketing professionals in a dynamic environment.Build your professional network through mentorship and cross-functional teamwork.Join a team where innovation, integrity, and strategic thinking are valued.Apply now to gain meaningful experience and help shape the future of transportation funding and capital programming at OCTA.OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or any other legally protected status.