Intern - Lab/TAC Network Engineer

Extremenetworks; Raleigh (NC); On-site; USD 27,552 - 34,440; Full time

Job summary

Extremenetworks in Raleigh, North Carolina, is seeking a Lab Network Engineer Intern to learn routing and switching protocols using multi-layer Ethernet switches. The role involves setting up networking equipment for Technical Support Engineers and assisting with lab operations.

The ideal candidate will have basic networking knowledge, strong communication skills, and a passion for technology. A Bachelor’s degree in a related field is preferred. We foster an inclusive environment, encouraging diverse candidates to apply.

Qualifications

• Ability to work independently and collaboratively with team members.
• Excellent organization and time management skills.
• Customer service experience, preferably in technical support.

Responsibilities

• Learn Extreme Networks products, routing and switching protocols, and lab operations.
• Set up networking equipment for Technical Support Engineers (TSEs) to use for customer support.
• Partner with TSEs to help replicate customers’ network issues.
• Assist with lab operations, including racking, cabling, and troubleshooting.
• Prepare to become a Technical Support Engineer or Network Engineer.

Skills

Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching

Strong written and verbal communication skills

Experience in a service-oriented position

Passion and aptitude for learning technology and solving problems

Education

Pursuing a Bachelor’s degree in a computer or networking related field

Tools

Experience working with routers and switches in a lab environment or technical support position

Knowledge of servers and virtualization (VMware, Linux, Microsoft)

Knowledge of scripting language(s)

Job description

The Lab Network Engineer Intern will learn routing and switching protocols using Extreme Networks multi‑layer Ethernet switches. The LNE will learn how to design, implement, and troubleshoot networks working in the Services Lab Operations team. Candidates should have Windows and Linux experience, basic networking knowledge, excellent communication skills, and a passion to learn technology.

Responsibilities

• Learn Extreme Networks products, routing and switching protocols, and lab operations
• Set up networking equipment for Technical Support Engineers (TSEs) to use for customer support
• Partner with TSEs to help replicate customers’ network issues (software, hardware, configuration)
• Assist with lab operations (racking, cabling, troubleshooting, managing equipment, etc.)
• Prepare to become a Technical Support Engineer, Network Engineer, or a related position

Success Criteria

• Demonstrating technical aptitude, critical thinking, and communication skills to solve problems
• Passing certifications and internal training on products and network protocols
• Adhering to Service Level Agreements (SLAs) for lab setups and replications
• Accurately documenting work activities in a clear and concise manner
• Improving lab operations and processes on an ongoing basis
• Training various lab users on systems and processes

Candidate Requirements

Required Knowledge, Skills and Abilities

• Passion and aptitude for learning technology and solving problems
• Strong written and verbal communication skills
• Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
• Experience in a service‑oriented position
• Can work independently with minimal guidance as well as collaboratively with other team members
• Excellent organization and time management skills

Preferred Skills

• Experience working with routers and switches in a lab environment or technical support position
• Knowledge of servers and virtualization (VMware, Linux, Microsoft)
• Knowledge of scripting language(s)

Background Experiences

• Pursuing a Bachelor’s degree in a computer or networking related field
• Customer service experience, preferably in technical support
• Setting up and managing home networks (wired and wireless)
• Pursuing industry standard certifications

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on protected categories, Extreme Networks also strives to prevent other subtler forms of inappropriate behavior from gaining a foothold in the organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.