Intern - Inflight Entertainment (Summer 2027)

United Airlines; Chicago (IL); On-site; USD 22,730,000 - 32,374,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Commuter

Paid holidays

Paid time off

401(k)

Flight privileges

Job summary

United Airlines seeks an Intern, Business Analyst to support data analytics initiatives, product development, and in-flight testing across the onboard digital ecosystem. You will help build data-driven insights, document decisions and action items, and aid cross-functional teams including product, data, engineering, and operations while occasionally traveling for in-flight testing.

This role emphasizes hands-on collaboration, learning, and exposure to real projects that move the business forward

Qualifications

• Bold analytical thinker with strong problem solving and communication skills.
• Pursuing a degree in Business, Data Analytics, Information Systems, Engineering or Product Management.
• Able to collaborate cross-functionally in a fast-paced environment.

Responsibilities

• Partner with Data Analytics to track platform performance and KPIs.
• Document decisions, track action items, and follow up with owners.
• Assist product requirements, docs, and communication for alignment.
• Support testing on-ground and in-flight, including travel as needed.
• Provide project management and liaison support for the IFE program.

Skills

Analytical skills

Communication skills

Cross-functional teamwork

Willingness to travel

Education

Undergraduate/Graduate student in Business or Data Analytics

Tools

Data visualization tools

Documentation platforms

Wireframing tools

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we offer internships, co‑ops, and full‑time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands‑on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee‑run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly.
The Onboard Digital Experience team is responsible for building the United brand through the strategic planning, design, and development of critical touchpoints in the overall customer experience onboard all United Airlines flights—aircraft interiors and seats, onboard amenities and partnerships, and Inflight Entertainment (IFE) experience and content.

The Intern, Business Analyst will support data analytics initiatives, product development, and in‑flight testing efforts across the onboard digital ecosystem. This role will focus on building data‑driven insights, supporting project management activities, contributing to product documentation and wireframing, and assisting with functional testing onboard aircraft. The position will involve hands‑on collaboration with product, data, engineering, and operations stakeholders and will require periodic travel for in‑flight testing and validation.

• Partner with Data Analytics on platform performance reports and dashboards to track against program KPIs.
• Support data infrastructure integration by tracking and documenting detailed decisions and action items, and promptly follow up and hold responsible owners accountable to agreed‑upon deadlines.
• Support product requirement definition, documentation and communication to ensure alignment across teams.
• Support product development through on‑ground and inflight testing (may include domestic and/or international travel) while also identifying and triaging pre‑production and post‑production issues through resolution.
• Serve as support staff for the IFE program including deliverable tracking, general project management, and cross‑functional communication with internal teams and external partners.

This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full‑time position at United at the conclusion of the internship.

Job Posting: September 1 - September 15, 2026

Qualifications

• Must be a current undergraduate/graduate student pursuing a degree in Business, Data Analytics, Information Systems, Engineering, Product Management, or a related field graduating between Fall 2028 through Spring 2029
• Familiarity with data visualization tools, documentation platforms, or wireframing tools is a plus
• Comfortable working in cross‑functional, fast‑paced environments
• Strong analytical and problem‑solving skills
• Excellent written and verbal communication skills
• Willingness to travel and participate in in‑flight testing activities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position

Preferred

• Interest in aviation or product development
• Previous project management
• Previous experience in digital, media or entertainment industries
• Strong interpersonal skills with the ability to develop effective working relationships and collaborate with all levels of the organization

The base pay range for this role is $20.00 to $20.00.

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k)
• flight privileges

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]