Intern, Guest Experience

Enterprise Center; St. Louis (MO); On-site; USD 17,047 - 24,280; Part time

Job summary

Enterprise Center is offering a paid, part-time internship focused on event operations during STL Blues games and concerts. Interns will support guest experience managers and coordinate staff on event days.

The role requires current enrollment as a college student or recent graduate, excellent communication skills, and a desire to learn about hospitality and event management. Flexible working hours are needed.

Qualifications

• Must be a current college student or recent graduate.
• Desire to gain hands-on experience in various operational roles.
• Strong written, verbal, and interpersonal skills are essential.

Responsibilities

• Support Guest Experience Managers during events.
• Coordinate staff check-in and equipment setup.
• Assist guests with inquiries and issue resolution.
• Track guest feedback and attendance records.

Skills

Written communication

Verbal communication

Interpersonal skills

Problem-solving

Customer service

Education

Current enrollment as a college student or recent graduate

Tools

Microsoft Office (Word, Excel, PowerPoint)

Canva

Job description

What does it take to bring a St. Louis Blues game or a sold-out concert to life? This internship offers a behind-the-scenes look at live event operations through hands‑on experience with the Guest Experience and Public Safety teams. These departments oversee more than 250 staff members and play a vital role in delivering a world‑class experience at both Enterprise Center and Stifel Theatre.

This is a paid, part-time internship working approximately 20-29 hours per week.

Pay : $15/hr.

Preferred start date : August 3, 2026

*Internship effective until December 31st, with the opportunity to extend to the end of the season

Essential Duties and Responsibilities:

• Support Guest Experience Managers during hockey games, concerts, and family shows
• Coordinate staff check‑in, event equipment distribution, VIP activities, guest assistance, and other operational needs on event days
• Serve as a point of contact for guest inquiries, issue resolution, and wayfinding
• Oversee the distribution and tracking of event equipment, including radios and ticket scanners
• Maintain and manage both venues lost and found, providing both inventory oversight and guest support
• Organize and distribute wristbands for Club‑level access and special event areas
• Track and compile guest feedback, outstanding staff recognitions, attendance records, as well as uniform and equipment inventory
• Contribute to the development and implementation of safety policies and procedures
• Uphold safety regulations and industry best practices in all aspects of assigned work
• Shadow Guest Experience leadership to gain a comprehensive understanding of event operations
• Perform other duties as assigned by Guest Experience

Qualifications

• Current enrollment as a college student or recent graduate
• Desire to gain hands‑on experience in professional sports, hospitality, venue operations, security, and event management
• Excellent written, verbal, and interpersonal skills required
• Comfortable working both independently and collaboratively in a fast‑paced environment
• Observant and proactive, with a focus on problem‑solving and guest satisfaction
• Ability to interact professionally with a diverse range of staff and guests
• Familiarity with Microsoft Office (Word, Excel, PowerPoint) and creative platforms such as Canva
• Availability to work daytime, evening, and weekend hours

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.