Intern, Customer Success

Workato

United States

On-site

USD 25,000 - 34,000

Part time

14 days+

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Job summary

Workato, a leading enterprise iPaaS provider, is seeking a motivated Customer Success Intern to support our Japan CS team. You will collaborate with Customer Success Managers and cross-functional groups to enhance customer operations and explore practical AI and automation solutions during day-to-day work.

You will gain hands-on experience with Salesforce, Google Workspace, and CRM workflows, while learning how AI, automation, SaaS, and DX deliver value for customers.

Qualifications

Currently enrolled in an undergraduate or graduate degree program.
Fluent in Japanese with ability to communicate smoothly.
Comfortable reading, writing, and basic communication in English.
Basic computer skills with Mac.
Familiarity with Google Workspace or equivalent tools.
Detail-oriented with accuracy and quality.

Responsibilities

Support Japan Customer Success operations and improve workflows.
Collaborate with internal teams (Deal Desk, Billing, Product, Sales).
Assist with AI and automation initiatives in day-to-day tasks.
Contribute to internal knowledge assets on AI & Automation.
Assist in cross-functional communications.

Skills

Fluent Japanese

English communication

Attention to detail

Team collaboration

Proactive process improvement

Education

Undergraduate or graduate student

Enrolled in a degree program

Tools

Salesforce

Google Workspace

Mac

CRM tools

Job description

About Workato

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

Also, feel free to check out why:

Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.

In this role, you’ll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.

Customer Success Operations

Maintain Contact and Account information in Salesforce (SFDC)
Support Quote Creation
Support Salesforce-related operations
Generate ideas and support implementation for process automation and operational improvements (AI & Automation)
Support the creation of AI best practices and internal knowledge assets (AI & Automation)

Cross-functional Collaboration

Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales
Support internal communications

Qualifications

Currently enrolled in an undergraduate or graduate degree program
Fluent in Japanese (ability to communicate smoothly)
Comfortable reading, writing, and engaging in basic communication in English
Basic computer skills using Mac
Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools
Detail-oriented with a strong focus on accuracy and quality

Preferred Skills / Experience

Experience using generative AI tools such as ChatGPT, Claude, or Gemini
Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence
Experience using CRM tools like Salesforce
Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)

Personal Characteristics

Interested in Customer Success, SaaS, and technology companies
Eager to learn operations and business processes
Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks
Excited to collaborate with team members from diverse roles and backgrounds
Proactive in thinking about and driving process improvements
Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working

Employment Terms

Employment type: Paid internship
Work location: Office attendance required (no remote work)
Minimum commitment: 6–12 months
Working hours:
- During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)
- During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)

Japanese Follow / 日本語
Responsibilities

日本のCustomer Successチームの一員として、Customer Success Managerや関連部門と連携しながら、顧客支援・業務改善・AI活用を推進していただきます。

Customer Success Operations