Intern- Customer Success

Storytime; New York (NY); Hybrid; USD 100,440 - 133,920; Part time

Benefits offered by this job

Paid internship

Mentorship

Hybrid in NY

Job summary

Storytime, a creator marketing platform, seeks a Customer Success Intern in New York, NY. You will onboard restaurant and business clients to the Storytime platform, helping them get set up, see early value, and gain confidence in the product.

This summer role involves 10–12 weeks of hands-on onboarding with mentorship and hybrid work options. Responsibilities include guiding clients end-to-end, conducting onboarding calls, maintaining CRM records, and collaborating with product/ops to resolve

Qualifications

• Strong communication skills, both phone and written.
• Highly organized with attention to detail.
• Customer-focused attitude and willingness to help clients succeed.
• Comfortable in a fast-paced startup setting.

Responsibilities

• Guide new restaurant and business clients through onboarding end-to-end.
• Conduct onboarding calls and check-ins for client success.
• Maintain client status records in the CRM.
• Identify onboarding friction points and suggest improvements.
• Collaborate with product and ops to resolve issues quickly.
• Help build onboarding materials, guides, and templates.

Skills

Interpersonal communication

Highly organized

Customer-first mindset

Startup environment adaptability

Tools

CRM tools (HubSpot)

CRM tools (Salesforce)

Job description

New York, NY (Hybrid)

Storytime

About Storytime Storytime is a creator marketing platform that connects restaurants and local businesses with influencers to run authentic, high-impact campaigns.

*The Role*

We’re looking for a Customer Success Intern to join our team for the summer. You’ll play a hands-on role in onboarding new restaurant and business clients onto the Storytime platform, helping them get set up, see early value, and build confidence in the product.

Start Date: [Summer 2025]

Duration: [10-12 weeks]

Compensation: Paid

Hybrid (New York, NY)

*What You’ll Work On*

• Guiding new restaurant and business clients through the onboarding process end-to-end

• Conducting onboarding calls and check-ins to ensure clients are set up for success

• Maintaining accurate records of client status and progress in our CRM

• Identifying and flagging common onboarding friction points to improve the process

• Collaborating with the product and operations team to resolve client issues quickly

• Helping build and refine onboarding materials, guides, and templates

*What We’re Looking For*

• Strong interpersonal and communication skills — comfortable on the phone and in writing

• Highly organized with strong attention to detail

• A customer-first mindset and genuine interest in helping clients succeed

• Comfort in a fast-paced startup environment where things move quickly

*Nice to Have*

• Familiarity with CRM tools (HubSpot, Salesforce, etc.)

• Interest in creator economy, restaurant industry, or local marketing

*What We Offer*

• Competitive paid compensation

• Mentorship from the Storytime team

• Hybrid flexibility in New York, NY