Intern, Customer Response Engineering

Rockwell Automation; Mayfield Heights (OH); Hybrid; USD 28,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Holidays

Flexible Work Schedule

Hands-on experience

Mentorship from engineers

Job summary

Rockwell Automation invites students to join as a Customer Response Engineering Intern in Mayfield Heights, OH. The role focuses on designing and delivering software, automation, or AI-driven solutions to improve workflows and customer value.

You will collaborate with engineers and partners, develop a project with measurable impact, and gain hands-on experience solving real-world engineering challenges. The internship is ideally full-time from June to August and may continue part-time during the

Qualifications

• Currently pursuing a bachelor’s or advanced degree in a related technical field.
• Legal authorization to work in the U.S. without sponsorship.
• Located within 50 miles of Mayfield Heights, OH.
• GPA 3.0 or higher on a 4.0 scale and graduating after Dec 2027.

Responsibilities

• Understand team processes and engineering tools.
• Collaborate with engineers to define project goals.
• Design, develop, test, and deploy software, automation, or AI-driven solutions.
• Work with data from multiple systems to enable automation.
• Document implementation details and future enhancements.
• Present results and insights to engineering leadership.
• Manage a meaningful project improving productivity and outcomes.

Skills

Communication

Independent work

Team collaboration

Problem solving

Analytical thinking

Education

Bachelor's or Master’s degree in Computer Science/Software Engineering/Computer Engineering/AI/Data Science

Tools

Python

C

C++

APIs

SDKs

Databases

Git

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Customer Response Engineering Intern will have a high-impact engineering project focused on improving how engineers investigate anomalies and deliver value to customers. Working with experienced engineers and team members, you will design and implement software, automation, or AI-driven capabilities that improve workflows, reduce manual effort, and improve operational efficiency. You will be responsible for delivering measurable goals and customer impact while gaining hands‑on experience solving real‑world engineering challenges. This role is located in Mayfield Heights, Ohio and does not provide relocation assistance. Ideally, this internship will be full‑time from June‑August and would remain on part‑time throughout the school year.

Your Responsibilities:

• Develop an understanding of the team's processes, workflows, systems, and engineering tools
• Collaborate with engineers and partners to understand project requirements and goals
• Design, develop, test, and deploy a software, automation, or AI‑driven solution
• Work with data from multiple systems and engineering tools to enable automation
• Document solutions, implementation details, and recommendations for future enhancements
• Present project results, key insights, and growth to engineering leadership
• Manage a meaningful project that improves team productivity and customer outcomes

The Essentials - You Will Have:

• Must be pursuing a bachelor's or advanced degree from an accredited college or university
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• Pursuing a bachelor's or advanced degree in Computer Science, Software Engineering, Computer Engineering, Artificial Intelligence, Data Science, or a related field
• Experience developing software solutions using Python, C, or C++
• Experience integrating applications through APIs, SDKs, databases, and other engineering tools
• Experience analyzing data from multiple systems to develop automation and workflow improvements
• Knowledge of software design, debugging, and troubleshooting techniques
• Minimum cumulative GPA of 3.0 on a 4.0 scale
• Experience with GitHub and source control practices
• Familiarity with AI, generative AI, machine learning, agentic systems, or large language models
• Effective written and verbal communication skills
• Ability to work independently and collaboratively in a fast‑paced environment
• Located within 50 miles of the Mayfield Heights, OH location
• Can stay on past August in a remote, part‑time capacity during the school year
• Graduating December 2027 or later

What We Offer

• Health Insurance
• 401(k)
• Paid Holidays
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life
• Hands‑on experience solving real engineering challenges with measurable customer and business impact
• Mentorship from experienced engineers

For this role, the hourly compensation for this role is $20-32. Actual pay will be based on factors such as skills, knowledge, education, and experience.

#LI-CS1 #LI-hybrid #LI-DNI

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!