Intern - Aftermarket

The Manitowoc Company; Baton Rouge (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Manitowoc Company in Baton Rouge is seeking a Branch Operations Intern to learn how parts, service, rentals, sales, and branch management work together to support customers and drive dealership performance.

You'll rotate through departments, shadow management, and participate in projects while gaining hands-on experience with MGX software and CRM tools, training for future opportunities in operations and sales.

Qualifications

• Must be enrolled in a bachelor’s degree program in a related field.
• Strong communication and customer-focused approach.
• Proficiency with Microsoft Office applications.
• Attention to detail, organization, and time-management.
• Ability to learn new software and collaborate with teams.

Responsibilities

• Rotate through parts to learn inventory controls and assist cycle counts.
• Support service with work-in-process, P.O. processes, and technician scheduling.
• Assist rental team with availability reviews, quotes, and board activities.
• Participate in sales ride-alongs to observe customer conversations and needs.
• Shadow branch management with basic profit-and-loss awareness and approvals.
• Develop working knowledge of MGX software and CRM tools.
• Collaborate with cross-functional teams on projects and priorities.

Skills

Communication skills

Team collaboration

Time management

Detail oriented

Education

Bachelor's degree in Business Administration, Operations Management, Supply Chain, Sales, Management, or related field

Tools

Microsoft Office

Job description

Job Description

The Day to Day

In the Branch Operations Intern role, you will gain hands-on exposure to how parts, service, rentals, sales, and branch management work together to support customers and drive dealership performance. Through job shadowing, practical assignments, and cross-functional projects, you will learn the customer lifecycle—from initial inquiry through equipment delivery, ongoing service and parts support, and customer follow-up.

• Rotate through the parts department to learn inventory-control practices and assist with cycle counts and related activities.
• Support the service team by learning work-in-process board management, purchase-order processes, and technician scheduling.
• Assist the rental team with equipment-availability reviews, customer quotes, and rental-board activities.
• Participate in sales ride-alongs to observe customer conversations, needs discovery, solution development, and follow-up.
• Shadow branch management and gain exposure to basic profit-and-loss reviews, sales-quote approvals, rental operations, and safety practices.
• Develop working knowledge of MGX software, CRM tools, and other systems used to manage customer and branch activity.
• Collaborate with parts, service, rental, sales, and leadership teams on projects and priorities based on business needs.

In This Internship You Will Gain Experience With

• The roles and responsibilities of parts, service, rental, sales, and branch-management teams
• The customer lifecycle, from initial inquiry and quoting through equipment delivery, support, and follow-up
• Inventory control, including cycle-count processes
• Service operations, including work-in-process tracking, purchase-order management, and technician scheduling
• Rental operations, including availability, quoting, and rental-board management
• Sales activities through ride-alongs and exposure to customer interactions
• Basic dealership financial concepts, including revenue, gross profit, expenses, utilization, and profitability
• Business systems and tools, including MGX software and CRM

You Will Be Exposed To

• A professional equipment-dealership and branch-operations environment
• Cross-functional collaboration among parts, service, rentals, sales, and leadership
• Day-to-day operational decision-making and customer-support activities
• Safety expectations and the role of safe practices in branch operations
• How operational execution and customer service influence dealership performance
• Potential career paths in operations management, sales, service, parts, and rental operations

Qualifications

• Must be enrolled at an accredited college or university pursuing a bachelor’s degree in Business Administration, Operations Management, Supply Chain, Sales, Management, or a related field.
• Interest in the equipment industry, dealership operations, customer service, or business management.
• Proficiency with Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Strong attention to detail, organization, follow-through, and time-management skills.
• Ability to learn new software and business processes, analyze information, and manage multiple priorities.
• Ability to work both independently and collaboratively with cross-functional teams.
• Demonstrated work ethic, initiative, leadership potential, and commitment to safe work practices.
• Availability to work approximately 40 hours per week, Monday through Friday, during the internship period.

This internship is designed to build a strong understanding of branch operations and prepare high-potential talent for future opportunities in operations management, sales, service, parts, and rental functions.