Intermodal Logistics Coordinator: Rail & Drayage Mastery

Rich Products Corporation; Oak Brook (IL); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Family planning

Volunteer opportunities

Holiday gatherings

Taste tests

Job summary

Rich Products Corporation in Oak Brook, IL is seeking an Intermodal Logistics Coordinator to support day-to-day execution of intermodal shipments, ensure reliability, and deliver exceptional customer satisfaction. You will coordinate rail, drayage, and final mile operations while proactively resolving issues.

The ideal candidate is detail-oriented, highly organized, and ready to thrive in a fast-paced transportation environment, with strong communication and proficiency in Microsoft Office.

Qualifications

• Bachelor’s degree preferred; High School Diploma/GED required.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent communication skills, both written and verbal.
• Ability to problem-solve and make decisions in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

Responsibilities

• Coordinate and schedule intermodal shipments, including pickups, rail departures, and final mile delivery.
• Serve as the primary daily point of contact for drayage carriers and rail providers.
• Monitor shipment progress and proactively resolve delays to maintain service reliability.
• Troubleshoot service disruptions including missed cutoffs, equipment shortages, and terminal congestion.
• Identify and resolve potential service failures; communicate timely updates and alternative solutions to customers.
• Maintain a high level of customer service through consistent, clear, and proactive communication.
• Prioritize and manage multiple tasks while handling frequent and time-sensitive requests.
• Optimize routing and execution strategies to improve efficiency.
• Develop and adjust market plans based on capacity availability, performance trends, and changing conditions.
• Analyze industry trends and operational performance to support continuous improvement initiatives.
• Identify workflow inefficiencies and contribute to process improvements across intermodal operations.
• Collaborate cross-functionally with operations, sales, and pricing teams to provide insights and improve outcomes.
• Provide feedback to the pricing team regarding market conditions, challenges, and emerging opportunities.
• Act as a resource for ongoing improvement within intermodal workflows and execution processes

Skills

Communication skills

Organizational skills

Problem solving

Attention to detail

Microsoft Office

Education

Bachelor’s degree preferred

High School Diploma/GED required

Tools

Microsoft Office

Job description

Rich Products Corporation in Oak Brook, IL is seeking an Intermodal Logistics Coordinator to support day-to-day execution of intermodal shipments, ensure reliability, and deliver exceptional customer satisfaction. You will coordinate rail, drayage, and final mile operations while proactively resolving issues.

The ideal candidate is detail-oriented, highly organized, and ready to thrive in a fast-paced transportation environment, with strong communication and proficiency in Microsoft Office.