Intermodal Dispatcher: Rail Yard & Driver Coordination

The DeLong Co., Inc.; Joliet (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance (affordable premiums

Dental/vision/Rx insurance included

Life Insurance

401(k) with company matching

FSA and Dependent Care Accounts

Job summary

The DeLong Co., Inc. is seeking an Intermodal Dispatch Assistant in Joliet, IL. The role involves coordinating import/export containers with intermodal railyards, drivers, and customers to meet deadlines and delivery windows.

Responsibilities include maintaining dispatch records in Excel, providing on-site customer service, and ensuring accurate gate-in/gate-out details. Weekend coverage is required 1–2 weekends per month.

Qualifications

• 1+ year of intermodal dispatching experience required.
• Proficiency in Microsoft Office, especially Excel.
• Strong organization, communication and customer service skills.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Availability to work Monday–Friday plus 1–2 weekends per month.

Responsibilities

• Assist in dispatching import and export containers to and from intermodal railyards.
• Coordinate drivers and equipment to meet rail cut-offs, appointments, and customer delivery windows.
• Track container and chassis status, availability, and location, and communicate delays or changes to customers and management.
• Maintain dispatch records, reports, and schedules in Microsoft Excel and other Microsoft Office applications.
• Provide customer service at the container yard, including greeting drivers and customers and answering questions in person and by phone.
• Verify container, booking, and paperwork details to keep gate-in and gate-out activity accurate.
• Work with railyards, steamship lines, drivers, and customers to resolve issues promptly.
• Cover weekend shifts as scheduled, 1–2 weekends per month.

Skills

Intermodal dispatching

Customer service

Organizational skills

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel)

Transportation management software

Job description

The DeLong Co., Inc. is seeking an Intermodal Dispatch Assistant in Joliet, IL. The role involves coordinating import/export containers with intermodal railyards, drivers, and customers to meet deadlines and delivery windows.

Responsibilities include maintaining dispatch records in Excel, providing on-site customer service, and ensuring accurate gate-in/gate-out details. Weekend coverage is required 1–2 weekends per month.