Intermodal Dispatcher

The DeLong Co., Inc.; Joliet (IL); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical insurance (affordable premiums

Dental/vision/Rx insurance included

Life Insurance

401(k) with company matching

FSA and Dependent Care Accounts

Zusammenfassung

The DeLong Co., Inc. is seeking an Intermodal Dispatch Assistant in Joliet, IL. The role involves coordinating import/export containers with intermodal railyards, drivers, and customers to meet deadlines and delivery windows.

Responsibilities include maintaining dispatch records in Excel, providing on-site customer service, and ensuring accurate gate-in/gate-out details. Weekend coverage is required 1–2 weekends per month.

Qualifikationen

• 1+ year of intermodal dispatching experience required.
• Proficiency in Microsoft Office, especially Excel.
• Strong organization, communication and customer service skills.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Availability to work Monday–Friday plus 1–2 weekends per month.

Aufgaben

• Assist in dispatching import and export containers to and from intermodal railyards.
• Coordinate drivers and equipment to meet rail cut-offs, appointments, and customer delivery windows.
• Track container and chassis status, availability, and location, and communicate delays or changes to customers and management.
• Maintain dispatch records, reports, and schedules in Microsoft Excel and other Microsoft Office applications.
• Provide customer service at the container yard, including greeting drivers and customers and answering questions in person and by phone.
• Verify container, booking, and paperwork details to keep gate-in and gate-out activity accurate.
• Work with railyards, steamship lines, drivers, and customers to resolve issues promptly.
• Cover weekend shifts as scheduled, 1–2 weekends per month.

Kenntnisse

Intermodal dispatching

Customer service

Organizational skills

Communication

Multitasking

Problem solving

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office (Excel)

Transportation management software

Jobbeschreibung

• Assist in dispatching import and export containers to and from intermodal railyards.
• Coordinate drivers and equipment to meet rail cut-offs, appointments, and customer delivery windows.
• Track container and chassis status, availability, and location, and communicate delays or changes to customers and management.
• Maintain dispatch records, reports, and schedules in Microsoft Excel and other Microsoft Office applications.
• Provide customer service at the container yard, including greeting drivers and customers and answering questions in person and by phone.
• Verify container, booking, and paperwork details to keep gate-in and gate-out activity accurate.
• Work with railyards, steamship lines, drivers, and customers to resolve issues promptly.

WHAT YOU'LL DO

• Assist in dispatching import and export containers to and from intermodal railyards.
• Coordinate drivers and equipment to meet rail cut-offs, appointments, and customer delivery windows.
• Track container and chassis status, availability, and location, and communicate delays or changes to customers and management.
• Maintain dispatch records, reports, and schedules in Microsoft Excel and other Microsoft Office applications.
• Provide customer service at the container yard, including greeting drivers and customers and answering questions in person and by phone.
• Verify container, booking, and paperwork details to keep gate-in and gate-out activity accurate.
• Work with railyards, steamship lines, drivers, and customers to resolve issues promptly.
• Cover weekend shifts as scheduled, 1–2 weekends per month.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. Duties, responsibilities and activities may change at any time, with or without notice.

Requirements

• At least 1 year of previous intermodal dispatching experience.
• Proficiency in Microsoft Office, especially Excel.
• Strong organization, communication, and customer service skills.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Availability to work Monday–Friday plus 1–2 weekends per month.

Preferred

• Familiarity with railyard procedures, drayage operations, and container terminology.
• Experience with transportation management or dispatch software.

WORKING CONDITIONS

This role combines office-based dispatch work with time at an active container yard, so expect some exposure to outdoor conditions, noise, and moving equipment. Extended computer and phone use is typical.

WHY THE DELONG CO.

• Medical insurance (affordable premiums), plus FREE Dental, Vision, Rx, and Life Insurance
• Pet insurance available
• 401(k) with company matching
• FSA and Dependent Care Accounts
• Short-Term Disability, Voluntary Life, and Voluntary Long-Term Disability

The DeLong Co., Inc. is an equal opportunity employer. Duties and responsibilities may change at any time, with or without notice.

Summary

EEO Language

The DeLong Col, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The DeLong Co., Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.