Intermodal Dispatcher - Onsite Charlotte, Growth & Benefits

Genesis Intermodal Services; Charlotte (NC); Presencial; USD 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full health benefits package after 30 

Free life insurance

401k retirement plan after 6 months

Descripción de la vacante

Genesis Intermodal Services is hiring an Operations Dispatcher for our Charlotte terminal, on-site in Charlotte, NC. The role supports the Terminal Manager and team, coordinating drivers, delivery instructions, and customer communications during peak periods.

Requirements include 2–3 years of intermodal dispatcher experience, strong customer service, and preferred international port exposure. HS diploma required; logistics certifications are a plus. Mon-Fri, 8a-5p, benefits after 30 days.

Formación

• Minimum 2-3 years of proven experience as a Dispatcher in INTERMODAL transportation and/or logistics.
• High school diploma or equivalent.
• Additional certification in logistics or transportation is preferred.
• At least 1-2 years of International Port experience preferred.

Responsabilidades

• Communicating with drivers to provide accurate and up-to-date delivery instructions, address any concerns or emergencies, and monitor progress throughout the assigned delivery routes.
• Tracking and monitoring the location of drivers and their progress using ELD tracking systems or other applicable tools.
• Acting as a point of contact for drivers, customers, and internal staff, addressing inquiries, resolving issues, and providing exceptional customer service. Back-up to CSR during heavy volume or absence.
• Maintaining accurate and organized records related to deliveries, including driver logs, delivery schedules, and deviations or incidents.
• Collaborating with the Terminal Manager on driver training and monitoring driver performance.

Conocimientos

Dispatcher experience

Customer service

Communication

On-site

Educación

High school diploma

Descripción del empleo

Genesis Intermodal Services is hiring an Operations Dispatcher for our Charlotte terminal, on-site in Charlotte, NC. The role supports the Terminal Manager and team, coordinating drivers, delivery instructions, and customer communications during peak periods.

Requirements include 2–3 years of intermodal dispatcher experience, strong customer service, and preferred international port exposure. HS diploma required; logistics certifications are a plus. Mon-Fri, 8a-5p, benefits after 30 days.