Intermodal Customer Service & Dispatch Specialist

IMC Logistics; Columbus (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

IMC Logistics in Columbus, OH is seeking a Dispatcher to coordinate delivery schedules, quote rates, and communicate customer needs to the dispatch team. You will exercise independent judgment on pricing and service requirements to meet customer expectations.

Responsibilities include entering orders, tracking shipments, notifying supervisors of service issues, and contributing to process improvements while maintaining accurate location profiles in the system.

Qualifications

• Experience with port/rail operations and US customs processes.
• Proven ability to communicate clearly via email and other office tools.
• Strong organizational skills for scheduling and tracking shipments.

Responsibilities

• Receive/schedule delivery orders and inform dispatch with discretion.
• Enter orders into the dispatch system; understand transportation workflows.
• Verify bookings and trace shipments to ensure on-time delivery.
• Prepare reports and maintain tracking/appointment boards.
• Notify supervisors of service failures and participate in improvement efforts.
• Create/update location profiles and assist as dispatcher when needed.

Skills

Port operations

Rail operations

Intermodal trucking

US customs

Communication skills

Organizational skills

Job description

IMC Logistics in Columbus, OH is seeking a Dispatcher to coordinate delivery schedules, quote rates, and communicate customer needs to the dispatch team. You will exercise independent judgment on pricing and service requirements to meet customer expectations.

Responsibilities include entering orders, tracking shipments, notifying supervisors of service issues, and contributing to process improvements while maintaining accurate location profiles in the system.