Intermodal Customer Experience Specialist

Forward Air Corp.; Roseville (MN); On-site; USD 50,000 - 60,000; Full time

Job summary

Forward Air Corp. is looking for a Customer Relations Specialist - Intermodal to field customer inquiries and provide information with utmost professionalism. This role includes handling calls, data entry, and ensuring customer satisfaction.

The ideal candidate should have intermodal transportation experience and proficiency in Microsoft Office products. Candidates must possess strong communication skills and be able to thrive in a fast-paced environment. Forward Air is an equal opportunity employer.

Qualifications

• Intermodal transportation experience required.
• Ability to meet deadlines and carry out assignments to completion.
• Must pass basic hazardous materials training.

Responsibilities

• Field external customer questions and complaints.
• Notify customers daily of freight availability.
• Perform data entry for domestic and international bills.

Skills

Verbal communication

Written communication

Microsoft Office proficiency

AS400 operating system

Intermodal transportation knowledge

Education

High school diploma or GED equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

AS400 systems

Job description

Forward Air Corp. is looking for a Customer Relations Specialist - Intermodal to field customer inquiries and provide information with utmost professionalism. This role includes handling calls, data entry, and ensuring customer satisfaction.

The ideal candidate should have intermodal transportation experience and proficiency in Microsoft Office products. Candidates must possess strong communication skills and be able to thrive in a fast-paced environment. Forward Air is an equal opportunity employer.