Intermodal Carrier Account Manager

NFI; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

Wellness program

Life Insurance

Paid time off

Paid parental leave

Job summary

NFI is seeking an experienced Intermodal Carrier Account Manager in Austin, TX to serve as the primary contact between NFI and its third-party intermodal drayage carrier base. You will monitor shipments, communicate proactively, and support the Intermodal Operations Manager with performance and issue resolution.

Ideal candidates bring 3–5 years brokerage experience, familiarity with DOT regulations, strong MS Office skills, and the ability to handle high call volumes in a fast-paced environment.

Qualifications

• Degree in business or related field preferred.
• 3–5 years brokerage experience with domestic truckload, LTL, and intermodal shipments.
• Familiar with DOT trucking regulations (Hours of Service, Claims).
• Proficient with MS Office and able to handle a high volume of calls.
• Excellent oral and written communication skills.

Responsibilities

• Load planning, optimization, routing and scheduling for intermodal moves.
• Assess carriers against NFI standards to ensure high service levels.
• Respond to customer/driver inquiries by email, phone, and tracking shipments.
• Monitor market requirements by lane to maximize efficiency and network operations.
• Negotiate network and spot rates with carriers to drive revenue growth.
• Collaborate with customers, vendors, drayage agents and internal teams to meet partner needs.
• Notify carriers and customers of delays and provide enroute problem resolution.

Skills

Brokerage experience

DOT regulations knowledge

MS Office

Communication skills

TMS familiarity

Pricing tools familiarity

Fast-paced environment

Learning new skills

Education

BA or BS Degree

Tools

MS Office

Job description

Overview

The

Overview

The Intermodal Carrier Account Manager is the primary point of contact between NFI and its valued third-party Intermodal Drayage Carrier Base. In this role you will monitor shipment performance, communicate proactively, and provide outstanding responsiveness to NFI’s Carrier Base and Intermodal Account Management Team. This role reports to the Intermodal Operations Manager.

Responsibilities

• Responsible for load planning, optimization, routing and scheduling of all shipment legs for an intermodal move.
• Understands NFI’s carrier requirements and assesses if carriers meet those standards in order to deliver the high level of service we demand.
• Responds to customer/driver needs by answering e-mails, phone calls, tracking and moving shipments.
• Monitors market requirements by lane including supply/demand shifts to maximize efficiency and smooth network operations.
• Negotiates network rates, spot rates, and capacity with carriers for the purpose of driving revenue growth.
• Collaborates pro-actively with customers, vendors, drayage agents, and internal personnel to:
• Foster growth through collaboration with all NFI Departments and willingness to do “whatever it takes” to ensure our partner’s needs are met.
• Effectively build relationships with Customer Account Managers.
• Address and solve shipment issues within managed accounts.
• Notify carriers and customers of delays to their shipments and provide enroute problem resolution and troubleshooting.
• Ensure supporting documentation such as: POD’s, BOL’s, Images, OS&D forms etc. are provided to NFI by its vendors
• Presents a positive attitude in all interactions with customers, vendors, drayage agents and peers.
• The above responsibilities are not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
  

Qualifications

• BA or BS Degree preferred
• 3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
• Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
• Proficient in using MS Office Applications (Word, Excel, PowerPoint)
• Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
• Excellent oral and written communication skills
• Rudimentary knowledge of TMS programs used for brokerage services
• Familiarity with External and Internal NFI pricing tools
• Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
  

We are excited to share the base hourly rate for this position is $27.38 - $35.00, based on the national average for the position. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position is also eligible for an annual discretionary bonus.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-5625