Intermediate IT Systems Administrator – Windows & Virtualization

Ideal Innovations Incorporated; Clarksburg (WV); On-site; USD 42,000 - 65,000; Full time

Job summary

Ideal Innovations, Inc. is seeking a desktop support administrator in Clarksburg, WV. You will handle end-user issues, install and configure hardware and software, and manage ticket-backed workflows in a fast-paced environment.

Required four years in IT or service desk, US citizenship, and ability to obtain a DoD Secret clearance. Strong knowledge of MECM, PowerShell, Office 365, and Active Directory is essential.

Qualifications

• Four (4) years of relevant IT or service desk experience.
• US citizenship and ability to obtain DoD Secret clearance.
• Bachelor's degree or equivalent experience; two years may substitute.

Responsibilities

• Provide desktop hardware, OS, and software support.
• Diagnose and resolve end-user issues across software, hardware, and network.
• Manage and prioritize tickets; respond via tickets, phone, chat, and walk-ins.
• Push updates via MECM and PowerShell; maintain antivirus/antimalware protection.
• Document troubleshooting steps in the ticketing system and ensure license compliance.

Skills

Windows troubleshooting

Active Directory

MECM/PowerShell

Office 365

Customer service

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Endpoint Configuration Manager

PowerShell

Office 365

Job description

Ideal Innovations, Inc. is seeking a desktop support administrator in Clarksburg, WV. You will handle end-user issues, install and configure hardware and software, and manage ticket-backed workflows in a fast-paced environment.

Required four years in IT or service desk, US citizenship, and ability to obtain a DoD Secret clearance. Strong knowledge of MECM, PowerShell, Office 365, and Active Directory is essential.