Intermediate Engineer-Information Services (A/V)

Inuplands

United States

On-site

USD 85,000 - 110,000

Full time

7 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Indiana University Health is seeking an Intermediate Engineer-Information Services (Productivity Management) to support and enhance enterprise A/V and collaboration environments across IU Health’s data centers and sites.

The role serves as a technical bridge between senior A/V engineers and frontline teams, focusing on stability, incident resolution, and enterprise initiatives. Onsite Indianapolis/Homeday with some hybrid flexibility is expected.

Qualifications

Bachelor's degree preferred or equivalent experience.
3-5 years of experience required.
Healthcare, health insurance and health providers experience preferred.
Experience working with hypervisors and scripting required.
Requires experience working with vendors to quote moderately complex solutions.
Cloud experience is preferred.

Responsibilities

Provide Tier 2–3 technical support for enterprise A/V environments, including conference rooms, auditoriums, clinical AV spaces, and live‑streaming systems.
Troubleshoot and resolve issues related to Microsoft Teams Rooms, cameras, microphones, displays, control systems, and room peripherals.
Assist with installation, configuration, testing, and validation of A/V solutions in accordance with established architectural standards.
Support collaboration platforms that intersect with A/V services, including Microsoft Teams, Teams Rooms, Stream, and related Microsoft 365 services.
Partner with senior engineers and architects to ensure A/V solutions integrate with Microsoft 365 governance, security, and lifecycle practices.
Manage day‑to‑day operational workload including break/fix incidents, service requests, lifecycle refresh support, and vendor coordination.
Participate in root‑cause analysis for recurring issues and recommend corrective actions to improve reliability and user experience.
Maintain accurate documentation, asset inventories, and configuration records.
Execute defined technical tasks for enterprise A/V and productivity initiatives under the guidance of senior engineers or architects.
Support pilots, upgrades, firmware updates, and hardware refresh cycles across enterprise environments.

Skills

Hypervisor experience

Scripting experience

Vendor coordination

Customer service skills

Troubleshooting

CTS CTS-I progress

Education

Bachelor's degree preferred

Tools

Microsoft Teams Rooms

Crestron

Extron

Cisco

Yealink

Job description

IN, United States

Job Description

Intermediate Engineer-Information Services (Productivity Management A/V)

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization in the role of Intermediate Engineer-Information Services (Productivity Management).

Summary

The IS Engineer – Intermediary (Productivity Management – A/V) is responsible for supporting, maintaining, and enhancing IU Health’s enterprise audiovisual and collaboration environments. This role serves as a technical bridge between senior A/V engineers and frontline support teams, focusing on operational stability, incident resolution, and execution of enterprise A/V initiatives.

The Intermediary Engineer independently handles moderately complex A/V and collaboration issues, supports project deployments, and contributes to standardization and continuous improvement efforts across conference rooms, auditoriums, clinical AV environments, and Microsoft Teams–enabled collaboration spaces.

Fulfills customer requirements via design/build/test/troubleshoot/document activities for enterprise-class datacenter computing hardware, software, networking tools and platforms. Evaluates, analyzes, configures, and implements new products and tools while ensuring appropriate operational monitoring is enabled. Provides support for logical networking and communications protocols, Microsoft products, Intel and midrange platforms, relational databases, and programming/scripting.

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

Bachelor's degree preferred or equivalent experience.
3-5 years of experience required.
Healthcare, health insurance and health providers experience and understanding of processes is preferred.
Experience working with hypervisors and scripting required.
Requires experience working with vendors to quote moderately complex solutions.
Cloud experience is preferred.

Additional- Preferred Skills

Microsoft Teams and Teams Rooms
Enterprise A/V platforms (e.g., Crestron, Extron, Cisco, Yealink, or similar)
Fundamental networking concepts (QoS, VLANs, bandwidth considerations)
Strong troubleshooting, documentation, and customer service‑ skills.
CTS or progress toward CTS / CTS‑I certification.
Experience supporting large‑scale A/V room inventories across multiple locations.
Familiarity with ITIL‑based service management practices.

Role Responsibilities

Enterprise A/V & Collaboration Support

Provide Tier 2–3 technical support for enterprise A/V environments, including conference rooms, auditoriums, clinical AV spaces, and live‑streaming systems.
Troubleshoot and resolve issues related to Microsoft Teams Rooms, cameras, microphones, displays, control systems, and room peripherals.
Assist with installation, configuration, testing, and validation of A/V solutions in accordance with established architectural standards.

Microsoft 365 & Productivity Platform Integration

Support collaboration platforms that intersect with A/V services, including Microsoft Teams, Teams Rooms, Stream, and related Microsoft 365 services.
Partner with senior engineers and architects to ensure A/V solutions integrate with Microsoft 365 governance, security, and lifecycle practices.

Operational Excellence (KTLO)

Manage day‑to‑day operational workload including break/fix incidents, service requests, lifecycle refresh support, and vendor coordination.
Participate in root‑cause analysis for recurring issues and recommend corrective actions to improve reliability and user experience.
Maintain accurate documentation, asset inventories, and configuration records.

Project & Program Support

Execute defined technical tasks for enterprise A/V and productivity initiatives under the guidance of senior engineers or architects.
Support pilots, upgrades, firmware updates, and hardware refresh cycles across enterprise environments.

Key Relationships

Reports to: Manager-Information Services

Direct Reports: N/A

Onsite Monday - Friday - Day shift ( (some hybrid flexibility)

Location: Indianapolis, IN

Indiana University Health is unlike any other healthcare system, and we are looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world‑class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

About Us

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

About the Team

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Job Info