Interlibrary Loan Specialist (Hybrid/On-Campus)

University of California, Santa Cruz; California (MO); Hybrid; USD 67,000 - 72,000; Full time

Benefits offered by this job

Full benefits

Job summary

UC Santa Cruz is seeking an Interlibrary Loan Assistant to support daily ILL operations and supervise student staff. You will manage requests, verify bibliographic data, and ensure policy compliance while providing excellent patron education.

The role requires collaboration with library units, hands-on troubleshooting of ILL systems, and a focus on service quality in a dynamic academic environment.

Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Understanding of the ways that racism, ableism, and sexism appear in work environments; fostering an inclusive environment.
• Substantial experience using request tracking, inventory management software, library management software, or similar systems.
• Ability to perform bibliographic verification using online tools.
• Experience working in a collaborative, team-based work environment.
• Experience directing the work of others.
• Demonstrated skill in organizing, monitoring, and setting priorities for a heavy workload with multiple tasks and deadlines.
• Superior communication skills to negotiate routine and difficult interactions.
• Ability to continually assess workflow processes with an eye toward efficiency and best practices.
• Able to give, receive, evaluate, and apply constructive criticism.
• Demonstrated customer service experience.

Responsibilities

• Accepts and verifies interlibrary loan requests from UCSC patrons and libraries.
• Searches databases and uses bibliographic tools to verify requests.
• Determines item availability and eligibility considering billing and copyright policies.
• Resolves complex ILL requests and adheres to ILL guidelines.
• Handles patron interactions at desks and resolves service issues.
• Troubleshoots ILL software/hardware and contributes to system-wide documentation.
• Hires, trains, and supervises ILL student staff and manages workflow.
• Identifies and implements changes to services, tools, and policies.
• Sets daily work priorities and coordinates team workload.
• Trains and supports staff in new procedures and tools.
• Communicates changes to library staff and stakeholders.
• Evaluates improvements to ILL management software.

Skills

Superior communication skills

Team-based collaboration

Experience directing others

Customer service experience

Priority management

Organizational skills

Bibliographic verification

Online tools proficiency

Education

Bachelor's degree or equivalent

Tools

WorldCat

OCLC

Alma

WorldShare

request tracking software

inventory management software

library management software

Job description

UC Santa Cruz is seeking an Interlibrary Loan Assistant to support daily ILL operations and supervise student staff. You will manage requests, verify bibliographic data, and ensure policy compliance while providing excellent patron education.

The role requires collaboration with library units, hands-on troubleshooting of ILL systems, and a focus on service quality in a dynamic academic environment.