Interior Surface Repair Technician

Surface Experts; Saddle Brook (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Great Work/Life Balance: No required O

Paid holidays and accruable vacation

Flexible work schedule

Onboarding with trained technician

Branded company vehicle

Tools Included

Learn a New Trade

Mentorship Opportunities

Dedicated Help Lines

Job summary

Surface Experts is growing its local team and seeks a field technician who enjoys hands-on repairs and balancing customer service with field work. You will visit multiple sites daily, document progress in our CRM, and follow a unique 5-step repair process to fix surfaces with provided tools.

Ideal candidates bring practical hands-on experience, strong organizational skills, and a willingness to learn a new trade in a supportive, team-oriented environment.

Qualifications

• Experience working with your hands or in related trades.
• Ability to learn a skill over several months.
• Good time management and organizational skills.

Responsibilities

• On-site visits for multiple customers per day and handling follow-ups.
• Provide customer service and document progress in CRM/dispatch tool.
• Follow a structured repair process and use tool-kit to fix surfaces.

Skills

Hand skills

Team player

Customer service

Job description

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take an hour or less.

Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

Benefits/Perks

• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible work schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each fully-trained technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and product are provided
• Learn a New Trade: Develop skills in a brand new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions when you are in the field

Our Core Values

• Serve Others
• Be a Problem Solver
• Trust the Process

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.

Job Duties and Responsibilities

In the Field Daily

• On the jobsite for 4+ customers per day
• On-site Work Orders, customer service, and follow-ups
• Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

• Display world-class customer service for tenants and property management staff
• Track work progress and notes in our CRM/Dispatch tool
• Communicate with support team with questions

Follow Repair Process

• Understand and utilize our unique 5-step repair process
• Employ each tool in your custom tool-kit
• Problem-solve repairs with creativity

Preferred Qualifications

• Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby
• Experience working in facilities maintenance can be a big plus, but is not required
• An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
• Willingness to commit to learning a skill that may take months to master.

What We Value

• Attention to detail
• Well organized
• Enjoy working with a team
• Have a good handle of time management
• Customer service experience
• Excellent work ethic

The ideal applicant is someone who finds pride in their work and enjoys fixing things. Most of our customers are faced with replacing their counter, floor, tub or other hard surface. As a repair tech we can repair the damage, saving them the hassle and cost of replacement.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.