Interior Surface Repair Technician

Surfaceexperts; Englewood (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

No required overtime, no nights, no weekends

Paid holidays and accruable vacation

Flexible work schedule

Paid New Hire Training

Company Car

Tools Included

Mentorship Opportunities

Dedicated Help Lines

Job summary

A national brand specialized in surface repairs is seeking a field technician to maintain the quality of hard surfaces. The successful candidate will manage daily jobs, ensuring excellent customer service, and will follow a unique five-step repair process. Candidates should have experience working with their hands and a willingness to learn. The role offers great work/life balance with no overtime required and includes a company car for job duties.

Qualifications

• Experience in hands-on work like construction or manufacturing.
• Willingness to learn a skill that may take months to master.

Responsibilities

• Manage daily field jobs, delivering excellent customer service.
• Follow the unique five-step repair process.
• Work on-site for multiple customers in various industries.

Skills

Customer service experience

Attention to detail

Ability to identify and match colors

Time management skills

Job description

Surface Experts is a national brand looking for a field technician to maintain the quality and integrity of customers’ hard surfaces. The successful candidate will manage daily field jobs, deliver excellent customer service, and follow a unique five‑step repair process.

Benefits/Perks

• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible work schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each fully-trained technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and product are provided
• Learn a New Trade: Develop skills in a brand new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions when you are in the field

Our Core Values

• Serve Others
• Be a Problem Solver
• Trust the Process

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.

Job Duties and Responsibilities

In the Field Daily

• On the jobsite for 4+ customers per day
• On‑site Work Orders, customer service, and follow‑ups
• Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

• Display world‑class customer service for tenants and property management staff
• Track work progress and notes in our CRM/Dispatch tool
• Communicate with support team with questions

Follow Repair Process

• Understand and utilize our unique 5‑step repair process
• Employ each tool in your custom tool‑kit
• Problem‑solve repairs with creativity

Preferred Qualifications

• Experience working with your hands – This could be in construction, manufacturing, painting, or even a personal hobby
• Experience working in facilities maintenance can be a big plus, but is not required
• An ability to identify, compare, and recreate colors – Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
• Willingness to commit to learning a skill that may take months to master.

What We Value

• Attention to detail
• Well organized
• Enjoy working with a team
• Have a good handle of time management
• Customer service experience
• Excellent work ethic

The ideal applicant is someone who finds pride in their work and enjoys fixing things. Most of our customers are faced with replacing their counter, floor, tub or other hard surface. As a repair tech we can repair the damage, saving them the hassle and cost of replacement.