Creative Repair Specialist

Surface Experts; Kansas City (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Performance bonus

Company car

Team events

Competitive pay

Flexible schedule

Uniforms provided

Paid time off

Training & development

Wellness resources

Job summary

Surface Experts is seeking a Field Technician to repair small spot damage on interior surfaces (countertops, appliances, tubs, floors, glass cooktops, etc.) in the Kansas City area. You’ll build trust-based relationships with customers, educate them on our services, and contribute to a growing national franchise.

You will work with a creative team, leveraging color-matching skills and a unique 5-step repair process.

Qualifications

• Excellent communication and collaboration skills.
• Must be able to see, distinguish, and replicate colors – color matching is integral to our process.
• Hands-on experience doing some form of creative or manual work
• Attention to detail
• Commitment to quality work within expected timelines
• Proven motivation to provide excellent customer service
• Professional, caring and service-minded; team-oriented
• Licensed to operate a passenger car and have a clean driving record
• Ability to lift 30 pounds, climb stairs, and kneel frequently and for prolonged periods
• Excitement and energy to be part of a growing team

Responsibilities

• Work as a team to collaborate and reach goals. Your talent with color is vital in matching colors and patterns for complex repairs.
• Perform work on-location within the Kansas City area (primarily northland and downtown).
• Complete 4 or more creative repairs each day.
• Problem-solve with repairs in a variety of settings like apartments, construction sites, hotels, etc
• Treat residents and staff with exceptional customer service.
• Communicate frequently and consistently with team throughout the day through chats and mobile app updates, managing to your schedule.
• Identify additional opportunities and educate customers on available services.
• Learn and integrate our one-of-a-kind 5-step repair process into your creative routine
• Master each instrument and tool in your personalized kit
• Flex your artistic talents - each repair requires a unique solution

Skills

Color matching

Communication

Manual/creative work

Attention to detail

Customer service

Team player

Motivation

Job description

Benefits

• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

Do you have an eye for detail and an artistic touch? Do you have hobbies involving color and creativity? Do you strive to wow your customers and enjoy the satisfaction of a job well-done? At Surface Experts, we have a creative team who collaborate to solve customer problems. We provide a service you can be proud of with a team you'll enjoy working with.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

WE OFFER

• Base Salary + Bonus Opportunity: Performance-based bonus and commissions starting on day 1
• Great Work/Life Balance: No required overtime, nights, or weekends
• Time Off: Paid holidays and time off
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Wellness stipend: Provided for assistance with medical benefits
• Cell phone: You can choose a company cell phone or stipend
• Tools Included: All necessary tools and products are provided
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist with questions

As a Surface Experts Field Technician, your job is to repair small spot damage on interior surfaces, such as countertops, appliances, tubs, floors, glass cooktops, etc. You build relationships with customers built upon trust, reliability and quality service. You look for opportunities to expand our sales and services by educating customers on our unique services. We are a national franchise growing our local team.

Job Duties And Responsibilities

Work as a team to collaborate and reach goals. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

In the Field Daily

• Perform work on-location within the Kansas City area (primarily northland and downtown)
• Complete 4 or more creative repairs each day
• Problem-solve with repairs in a variety of settings like apartments, construction sites, hotels, etc

Customer Service and Communication

• Treat residents and staff with exceptional customer service
• Communicate frequently and consistently with team throughout the day through chats and mobile app updates, managing to your schedule.
• Identify additional opportunities and educate customers on available services

Creative Repair Process

• Learn and integrate our one-of-a-kind 5-step process into your creative routine
• Master each instrument and tool in your personalized kit
• Flex your artistic talents - each repair requires a unique solution

Qualifications

• Excellent communication and collaboration skills
• Must be able to see, distinguish, and replicate colors – A familiarity with color and color matching is integral to our process.
• Hands-on experience doing some form of creative or manual work
• Attention to detail
• Commitment to quality work within expected timelines
• Proven motivation to provide excellent customer service
• Professional, caring and service-minded; team-oriented
• Licensed to operate a passenger car and have a clean driving record
• Ability to lift 30 pounds, climb stairs, and kneel frequently and for prolonged periods to access repairs
• Excitement and energy to be part of a growing team

About Surface Experts

Surface Experts is repairs minor damages to many hard interior surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels ... you name it!

• By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye.
• We help our customers avoid resurfacing through repairs that result in happy customers who keep returning. Our goal is happy customers who have saved money and time while avoiding adding another damaged surface to the landfill.
• Our typical repair doesn’t make a mess and takes less than 2 hours. Technicians usually need only a small amount of product, meaning they can carry everything with them in a small truck or car.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.