Interim Support Specialist

Versique Executive, Professional & Interim Recruiting; Minnetonka (MN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Accident/critical illness insurance

MN ESST

MN PFML

401(k) with company match

Job summary

Versique Executive, Professional & Interim Recruiting is seeking an Interim Support Specialist to provide first-line technical support on-site in Minnetonka, MN. The role includes handling hardware, software, and account management tasks, with a focus on delivering excellent customer service.

The ideal candidate will have 1–2 years of help desk experience, solid Microsoft Office and Windows knowledge, and hands-on experience with Active Directory.

Qualifications

• 1–2 years of help desk or desktop support experience.
• Strong knowledge of Microsoft Office and Windows environments.
• Working knowledge of Active Directory and user/group management.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Troubleshoot Microsoft Office applications and Windows operating systems.
• Create, modify, and deactivate user accounts within Active Directory.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Assist users with password resets, access requests, and account management.
• Document issues, resolutions, and procedures within the ticketing system.
• Escalate complex issues to appropriate teams as needed.
• Support onboarding and offboarding activities, including account setup and equipment provisioning.
• Maintain a high level of customer service in communications with end users.

Skills

Help Desk experience

Microsoft Office

Active Directory

Troubleshooting

Customer service

Communication

Tools

Ticketing system

Salesforce

DocuSign

Microsoft 365 administration

Job description

Interim Support Specialist

Minnetonka, MN – Onsite

We are seeking a motivated and customer-focused Help Desk Support Specialist. This role is responsible for providing technical support to end users, troubleshooting hardware and software issues, managing user accounts, and ensuring a positive support experience. The ideal candidate will have 1-2 years of help desk experience and a strong foundation in Microsoft technologies and Active Directory.

Worksite Location: Minnetonka, MN - Onsite

Hourly Rate: $25-28 DOE

Benefits: Versique offers comprehensive benefits, including medical, dental, vision, accident/critical illness insurance, MN ESST, MN PFML, and a 401(k) with a company match.

Roles & Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Troubleshoot Microsoft Office applications and Windows operating systems.
• Create, modify, and deactivate user accounts within Active Directory.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
• Assist users with password resets, access requests, and account management.
• Document issues, resolutions, and support procedures within the ticketing system.
• Escalate complex technical issues to appropriate teams as needed.
• Support onboarding and offboarding activities, including account setup and equipment provisioning.
• Maintain a high level of customer service while communicating with end users.

Required Experience

• 1-2 years of experience in a Help Desk, Service Desk, or Desktop Support role.
• Experience supporting Microsoft applications, including Microsoft Office and Windows environments.
• Working knowledge of Active Directory, including user and group management.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation and attention to detail.

Preferred Experience

• Experience with Salesforce.
• Experience with DocuSign.
• Familiarity with ticketing systems and IT service management best practices.
• Exposure to Microsoft 365 administration is a plus.

About Versique

Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions.

Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters—seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections.

We believe people are more than resumes—they are transformative, unlocking the potential for organizational growth and success.

Versique is proud to be an award-winning company, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis‑St. Paul Business Journal's Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal.

Let's find your people, together.

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.