Interim Sales and Service Leader

Sephora; Los Angeles (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Flex on-demand hours

Diversity and inclusion

Job summary

Sephora in Los Angeles seeks an Interim Sales and Service Leader to guide a team of coordinators and beauty advisors, ensuring exceptional client service and sales execution. You will coach staff, uphold Sephora standards, and drive customer engagement while maintaining a professional store environment.

The role emphasizes leadership, adaptability, and reliable attendance during peak hours, with opportunities within a diverse, inclusive workplace offering healthcare benefits and flexible hours.

Qualifications

• Experience leading teams in retail or services.
• Passion for client service and teamwork.
• Strong communication and multitasking abilities.
• Flexible availability for peak retail hours.

Responsibilities

• Implement and uphold Sephora's Sales and Service Experiences.
• Coach and support team members in selling, service, and operations.
• Execute client service model and sales strategies to drive engagement.
• Ensure store standards and a professional environment.
• Support loyalty programs and monitor KPIs for success.

Skills

Leadership

Customer service

Communication

Multitasking

Resilience

Adaptability

Attendance reliability

Physical stamina

Job description

Job ID: 299156Store Name/Number: CA-Beverly Center (0056)Address: 8500 Beverly Blvd., #756, Los Angeles, CA 90048, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As an Interim Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every client. You'll support a dedicated team of Coordinators, Licensed Beauty Advisors, and Beauty Advisors, providing guidance to ensure they excel in their roles. If you have a passion for retail sales and services and love supporting a team, this is the perfect role for you.Key Responsibilities:Implementing Sales and Service Experiences: Ensure the implementation of sales and service experiences that meet Sephora's standards.Support and Coach Team: Support and coach team members in selling, service, and operations.Executing Client Service and Sales: Execute our client service model and sales strategies, driving customer engagement.Ensuring Compliance with Sephora Standards: Ensure compliance with store standards, maintaining a professional environment.Ensuring Client Loyalty and Engagement: Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.Qualifications/Experience:Prior leadership experience, preferably in retail sales or services.Passion for client service and teamwork.Strong communication skills, ability to multitask.Resilience and adaptability to changing store priorities.Flexible availability to work during “peak” retail hours.Consistent and reliable attendance.Ability to lift and carry up to 50 pounds.While at Sephora, you’ll enjoy.Diversity, Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details about our company benefits can be found at the following link: Click Here$28.00 - $32.20/hr. The actual hourly pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location.Sephora now offers a Flex (on demand) position for employees who can work anywhere from 0-19 hours a week. This flexibility allows you to balance your work schedule with other commitments. This could be a steppingstone into a more permanent position if you are looking for more in the future.Sephora is an equal opportunity employer; and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status. Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.*This job will be posted for a minimum of 5 business days.