Sales and Service Leader - Full Time

Sephora; Concord (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora Concord is seeking a Sales and Service Leader to drive store performance through coaching, client engagement, and product expertise. You will lead by example, foster teamwork, and deliver exceptional shopping experiences that align with brand standards.

The role requires strong leadership, a client-first mindset, and the ability to develop teammates while meeting sales goals. Flexible schedule and reliable attendance are essential for peak retail operations.

Qualifications

• Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills

Responsibilities

• Lead and inspire coach and empower team members to deliver exceptional client service and achieve sales goals.
• Drive performance and contribute to store success through client engagement, product knowledge, and personalized recommendations.
• Coach for growth and provide ongoing feedback and development to elevate team performance.
• Train and develop staff; onboard and support service excellence and brand initiatives.
• Execute daily store operations, assist with inventory, visual merchandising, and store standards.
• Foster inclusivity and teamwork to create an open, empowering environment.
• Uphold Sephora standards and adhere to company policies; ensure a safe shopping experience.

Skills

Leadership

Coaching

Sales

Client service

Communication

Job description

Job ID: 297819Store Name/Number: CA-The Veranda (1134)Address: 2075 Diamond Boulevard Suite 125, Concord, CA 94520, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Leader , you’ll harness your love for beauty and become the leader you are meant to be. You’ll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you’ll help create a high-performing, inclusive environment where everyone thrives. If you’re a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful.Key ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goalsDrive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendationsCoach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performanceTrain and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiativesExecute daily operations Assist with inventory, visual merchandising, and maintaining store standardsFoster inclusivity and teamwork Help promote a culture of openness where everyone feels empoweredUphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experienceFlexible Scheduling and ReliabilityMust meet the required minimum number of weekly shifts/hoursFull Time: 30-40 hrs/weekBe available during peak retail operations (nights, weekends and holidays)Punctuality and consistent attendanceQualifications/ExperienceMinimum 2 years of leadership experience in a retail, hospitality, or service environmentProven ability to coach and inspire teams to achieve goalsStrong sales and client service skillsExcellent communication and interpersonal skillsComfortable in a fast paced and dynamic environmentQuick learner with ability to absorb and share product knowledge and trainingPhysically able to lift and carry up to 50 poundsWhile at Sephora, you’ll enjoyInclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here$28.00 - $32.20/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.