Interim Loan Servicing Administrator

Intercoastal Mortgage, LLC; Reston (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

Intercoastal Mortgage, LLC in Reston, VA is seeking an Interim Loan Servicing Administrator to manage the interim period between loan closing and servicing transfer. You will handle payments, escrow, and records with internal partners to ensure a smooth transition.

The role requires mortgage servicing knowledge, strong analytical skills, and attention to detail, with a focus on accurate records and timely servicing transfers.

Qualifications

• Experience in mortgage servicing and the loan lifecycle.
• Strong analytical, mathematical, and reconciliation abilities.
• Attention to detail and accurate loan/financial record-keeping.
• Proficiency with mortgage servicing systems and Excel.
• Excellent written and verbal communication with borrowers and partners.

Responsibilities

• Service newly closed mortgage loans from funding through transfer to investor or servicer.
• Monitor interim servicing pipeline and ensure timely transfers.
• Maintain accurate loan and borrower information in the servicing system.
• Review loan data for accuracy and resolve discrepancies prior to transfer.
• Coordinate with internal departments to prevent delays in servicing transfer.
• Accept and apply borrower payments during the interim period including escrow.
• Research and resolve payment discrepancies and escrow issues.
• Coordinate servicing transfer notifications and borrower communications.
• Reconcile balances and servicing activity at transfer time.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Interim Loan Servicing Administrator

Reston, VA, US

3 days ago Requisition ID: 1026

Salary Range: $50,000.00 To $65,000.00 Annually

Intercoastal Mortgage, LLC is one of the largest independent residential mortgage lenders in the Mid-Atlantic. Our long tradition of success was built on Respect, Trust, Commitment, Caring, and Teamwork. We provide an open, nurturing, and educational environment for customers and employees. Everyone has a voice in improving our processes, and we give team members the technology, training, and support to grow.

Position Summary

The Interim Loan Servicing Administrator is responsible for servicing mortgage loans during the interim period between loan closing/funding and the transfer of servicing to the applicable investor or permanent servicer. This position ensures borrower payments are accurately processed, escrow activity is properly administered, loan records remain accurate, and servicing responsibilities are completed timely through the effective date of servicing transfer.

The Interim Loan Servicing Administrator works closely with Post-Closing, Secondary Marketing, Accounting, and other internal departments to ensure a smooth and accurate transfer of servicing and to address borrower or loan-level issues that arise during the interim servicing period.

Essential Duties and Responsibilities

Interim Loan Servicing

• Service newly closed mortgage loans from funding through the effective transfer of servicing to the applicable investor or permanent servicer.
• Monitor the interim servicing pipeline and ensure loans are appropriately established, maintained, and transferred within required timeframes.
• Maintain accurate loan and borrower information within the servicing system.
• Review loan information for accuracy and resolve servicing discrepancies prior to transfer.
• Coordinate with internal departments to address issues that may delay or impact the transfer of servicing.

Payment and Escrow Processing

• Receive, process, and accurately apply borrower payments received during the interim servicing period, including principal, interest, taxes, insurance, and other applicable amounts.
• Research and resolve payment discrepancies, unapplied funds, returned payments, and other payment-related issues.
• Maintain and administer escrow funds during the interim servicing period.
• Process tax, insurance, mortgage insurance, or other required escrow disbursements when due prior to the transfer of servicing.
• Ensure appropriate accounting and reconciliation of borrower and escrow funds.
• Coordinate the transfer of servicing to investors and permanent servicers.
• Ensure required loan, payment, escrow, and servicing information is accurate and transmitted to the receiving servicer.
• Prepare and/or coordinate required servicing transfer notifications and related borrower communications.
• Reconcile loan balances, escrow balances, payments, and other servicing activity at the time of transfer.
• Research and resolve discrepancies identified during or following the servicing transfer process.
• Respond to requests from investors or receiving servicers regarding interim servicing activity.

Borrower Service

• Serve as a point of contact for borrowers during the interim servicing period.
• Respond to borrower questions regarding payment amounts, payment application, escrow accounts, loan balances, servicing transfer, and other servicing-related matters.
• Research and resolve borrower inquiries in a timely and professional manner.
• Provide borrowers with appropriate information regarding the transfer of their loan to the new servicer.
• Maintain accurate documentation of borrower communications and servicing activity.

Reconciliation and Reporting

• Reconcile interim servicing accounts and loan-level activity.
• Coordinate with Accounting to ensure payments, escrow funds, fees, and other servicing transactions are accurately recorded.
• Prepare and maintain reports related to the interim servicing portfolio, payment activity, escrow balances, and servicing transfers.
• Identify and resolve outstanding items prior to or following servicing transfer.

Compliance and Quality Control

• Perform interim servicing activities in accordance with applicable federal and state mortgage servicing requirements, investor guidelines, and Company policies and procedures.
• Ensure required borrower notices and servicing transfer communications are completed accurately and within applicable timeframes.
• Maintain complete and accurate servicing records to support audits, quality-control reviews, and regulatory requirements.
• Identify potential servicing errors, compliance concerns, or operational risks and elevate them appropriately.
• Protect confidential borrower and financial information in accordance with Company requirements.

Qualifications

Education

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in business, finance, accounting, or a related field preferred.

Experience

• Two to four years of experience in mortgage servicing, post-closing, mortgage operations, escrow administration, or a related mortgage banking function preferred.
• Experience with interim servicing and servicing transfers strongly preferred.
• Experience working within a mortgage servicing or loan origination system preferred.

Knowledge, Skills and Abilities

• Working knowledge of mortgage loan servicing and the mortgage loan lifecycle from closing through servicing transfer.
• Understanding of principal, interest, tax, and insurance payment processing and escrow administration.
• Familiarity with servicing transfer requirements and applicable mortgage servicing regulations.
• Strong mathematical, reconciliation, and analytical skills.
• Strong attention to detail and ability to maintain accurate loan and financial records.
• Ability to research and resolve payment, escrow, and servicing discrepancies.
• Strong organizational skills with the ability to manage multiple loans, deadlines, and servicing transfer dates.
• Strong written and verbal communication skills and the ability to professionally interact with borrowers, investors, servicers, and internal business partners.
• Proficiency with Microsoft Office applications, particularly Excel, and the ability to learn mortgage servicing systems.
• Ability to work independently and effectively manage time-sensitive servicing responsibilities.

Other Duties

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications. Responsibilities may be modified or assigned based on business and operational needs.