Interim Hotel Operations Leader - Task Force

Pyramid Burlington Management; United States; On-site; USD 82,000 - 146,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Task Force Hotel Operations Manager to provide interim leadership across hotel or resort properties. This role stabilizes operations during transitions, openings, or performance challenges, driving brand standards and service excellence.

You will coordinate with department heads, monitor budgets, and ensure safety and regulatory compliance while adapting quickly to new environments. Travel on short notice is expected.

Qualifications

• Proven hotel operations leadership experience.
• Strong understanding of hotel financials, labor management, and operational KPIs.
• Ability to quickly adapt to new properties, brands, systems, and team cultures.
• Excellent communication, leadership, and problem-solving skills.
• Hands-on, visible leadership style with a strong service mindset.
• Willingness and ability to travel on short notice for temporary assignments.
• Experience working in task force, interim, or multi-property environments preferred.

Responsibilities

• Assume interim operational leadership for assigned hotel or resort properties as needed.
• Oversee daily hotel operations, ensuring brand standards, policies, and procedures are consistently met.
• Lead and support department heads across Rooms, Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), and Guest Services.
• Drive guest satisfaction and service excellence throughout the entire guest experience.
• Monitor and manage labor productivity, scheduling, and payroll to align with budgetary goals.
• Review financial performance, forecasts, and expense controls; identify opportunities to improve profitability.
• Assess operational challenges quickly and implement corrective action plans.
• Coach, mentor, and support hotel leadership teams; provide hands-on training as required.
• Ensure smooth transitions during openings, leadership changes, renovations, or ownership changes.
• Partner with Sales, Revenue Management, and Corporate teams to support occupancy, ADR, and service initiatives.
• Ensure standards for safety, cleanliness, maintenance, and regulatory compliance are met.
• Communicate effectively with ownership, leadership teams, and corporate stakeholders.
• Provide detailed handover documentation and operational recaps at the completion of each assignment.
• Stay informed of hotel industry trends and recommend operational improvements where applicable.

Skills

Hotel operations leadership

Budgeting & KPIs

Team leadership

Travel flexibility

Job description

Pyramid Global Hospitality is seeking a Task Force Hotel Operations Manager to provide interim leadership across hotel or resort properties. This role stabilizes operations during transitions, openings, or performance challenges, driving brand standards and service excellence.

You will coordinate with department heads, monitor budgets, and ensure safety and regulatory compliance while adapting quickly to new environments. Travel on short notice is expected.