Task Force Hotel Operations Manager

Pyramid Burlington Management; United States; On-site; USD 82,000 - 146,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Task Force Hotel Operations Manager to provide interim leadership across hotel or resort properties. This role stabilizes operations during transitions, openings, or performance challenges, driving brand standards and service excellence.

You will coordinate with department heads, monitor budgets, and ensure safety and regulatory compliance while adapting quickly to new environments. Travel on short notice is expected.

Qualifications

• Proven hotel operations leadership experience.
• Strong understanding of hotel financials, labor management, and operational KPIs.
• Ability to quickly adapt to new properties, brands, systems, and team cultures.
• Excellent communication, leadership, and problem-solving skills.
• Hands-on, visible leadership style with a strong service mindset.
• Willingness and ability to travel on short notice for temporary assignments.
• Experience working in task force, interim, or multi-property environments preferred.

Responsibilities

• Assume interim operational leadership for assigned hotel or resort properties as needed.
• Oversee daily hotel operations, ensuring brand standards, policies, and procedures are consistently met.
• Lead and support department heads across Rooms, Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), and Guest Services.
• Drive guest satisfaction and service excellence throughout the entire guest experience.
• Monitor and manage labor productivity, scheduling, and payroll to align with budgetary goals.
• Review financial performance, forecasts, and expense controls; identify opportunities to improve profitability.
• Assess operational challenges quickly and implement corrective action plans.
• Coach, mentor, and support hotel leadership teams; provide hands-on training as required.
• Ensure smooth transitions during openings, leadership changes, renovations, or ownership changes.
• Partner with Sales, Revenue Management, and Corporate teams to support occupancy, ADR, and service initiatives.
• Ensure standards for safety, cleanliness, maintenance, and regulatory compliance are met.
• Communicate effectively with ownership, leadership teams, and corporate stakeholders.
• Provide detailed handover documentation and operational recaps at the completion of each assignment.
• Stay informed of hotel industry trends and recommend operational improvements where applicable.

Skills

Hotel operations leadership

Budgeting & KPIs

Team leadership

Travel flexibility

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

Task Force Hotel Operations Manager

Location: Not specified

Please note this requisition is not for a specific opportunity or location. We are actively building our task force operations bench , and this posting is intended to capture applications from professionals interested in joining our pipeline for upcoming assignments. We look forward to connecting when opportunities become available.

We are seeking a highly motivated, adaptable, and hands‑on Task Force Hotel Operations Manager with strong experience in overseeing hotel or resort operations. This role serves as a temporary, high‑impact leadership position, responsible for stabilizing, supporting, and improving hotel operations during transitions, openings, performance challenges, or leadership gaps.

Your Role:

• Assume interim operational leadership for assigned hotel or resort properties as needed
• Oversee daily hotel operations, ensuring brand standards, policies, and procedures are consistently met
• Lead and support department heads across Rooms, Front Office, Housekeeping, Maintenance, Food & Beverage (if applicable), and Guest Services
• Drive guest satisfaction and service excellence throughout the entire guest experience
• Monitor and manage labor productivity, scheduling, and payroll to align with budgetary goals
• Review financial performance, forecasts, and expense controls; identify opportunities to improve profitability
• Assess operational challenges quickly and implement corrective action plans
• Coach, mentor, and support hotel leadership teams; provide hands‑on training as required
• Ensure smooth transitions during openings, leadership changes, renovations, or ownership changes
• Partner with Sales, Revenue Management, and Corporate teams to support occupancy, ADR, and service initiatives
• Ensure standards for safety, cleanliness, maintenance, and regulatory compliance are met
• Communicate effectively with ownership, leadership teams, and corporate stakeholders
• Provide detailed handover documentation and operational recaps at the completion of each assignment
• Stay informed of hotel industry trends and recommend operational improvements where applicable

What are we looking for?

• Proven hotel operations leadership experience (Assistant General Manager, General Manager, or equivalent)
• Strong understanding of hotel financials, labor management, and operational KPIs
• Ability to quickly adapt to new properties, brands, systems, and team cultures
• Excellent communication, leadership, and problem‑solving skills
• Hands‑on, visible leadership style with a strong service mindset
• Willingness and ability to travel on short notice for temporary assignments
• Experience working in task force, interim, or multi‑property environments preferred

Employment Status & Benefits:

Task Force roles are classified as temporary, full-time positions. Temporary employees are not eligible for medical, dental, life insurance, paid time off, retirement savings plans, or bonus programs.

Compensation

Task Force assignments are compensated on a weekly rate basis and paid biweekly or in accordance with the property's payroll schedule. Compensation is determined based on role level, scope, location, and assignment complexity. The p