Community Administrator, Split-Site

FirstService Residential; Hoffman Estates (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

Life insurance

401(k) match

Paid time off

Job summary

FirstService Residential is recruiting a Community Administrator to support the Community Association Manager with timely completion of administrative and project duties in the northwest suburbs of Chicago, IL.

You will handle lease processing, file maintenance, move coordination, monthly newsletters, and generation of essential reports while ensuring excellent resident relations and adherence to governing documents.

Qualifications

• Requires Associate's degree or higher in Business or related field or equivalent experience.
• Must obtain Illinois Community Association Manager license within set timeframe.

Responsibilities

• Organize and maintain homeowner and administrative files.
• Process leases and track leases in Master Lease List.
• Maintain service excellence in interactions with residents, vendors, staff and colleagues.
• Assemble Board Packets in a professional manner.
• Update and generate required reports for management.
• Coordinate moves, deliveries, and resident contractor activities.

Skills

Communication

Multitasking

Team collaboration

Positive attitude

Education

Business-related degree or higher

Illinois CAM license or ability to obtain

Job description

Job Overview:
As a Community Administrator, you’ll be responsible for supporting the Community Association Manager through timely completion of assigned administrative and project duties. You will hold expertise in the areas of lease administration, income/expense management and administration, and resident relations.
This opportunity is available at a property in the northwest suburbs of Chicago, Illinois.

Your Responsibilities

• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized hard copy and electronic system.
• Manage and process all leases within the building, including uploading lease to Connect and tracking of leases through the Master Lease List.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents. Respond to client communications and address issues within one business day.
• Assemble Board Packets in a clean, orderly, and professional fashion.
• Update and generate required association and management reports as instructed by the Community Manager.
• Manage all moves, deliveries, staging, and resident contractors for elevator use, utilizing move calendar, including collection of move fee and deposit, and obtaining appropriate documents and proof of insurance.
• Coordinate printing and electronic distribution of monthly newsletter, as well as uploading document to Connect and Community Website.
• Update and generate required association and management reports as instructed by the Property Manager.
• Monitor and address resident disputes as required and build a positive relationship between residents and management.

Skills & Qualifications

• Associate’s degree or higher in Business or a related field, or equivalent experience in an administrative capacity.
• Must obtain Illinois Community Association Manager license within a defined period of time, per the terms of the employment agreement.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.

What We Offer

As a full-time hourly associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 24.00 - $ 26.50 / hour

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.