Interactive Partner

Tata Consultancy Services; Charlotte (NC); On-site; USD 136,000 - 204,000; Full time

Job summary

Tata Consultancy Services Limited (TCS Interactive) seeks a hands-on Consulting Partner to lead engagements in Manufacturing, focusing on energy resources and utilities for U.S. clients.

You will advise CMOs, CDOs and Digital Interactive stakeholders on customer experience, digital marketing, e-commerce and self-services solutions. You will guide a high-performance team, translate brand into experience, and drive revenue growth through service portfolio expansion.

Qualifications

• Experience in digital marketing, brand transformation and customer experience strategy.
• Proven track record of engaging CMOs/CDOs/CEOs and leading agencies or consultancies.
• Experience delivering high-performing digital campaigns aligned with brand guidelines.
• Strong ability to analyze marketing data and drive strategic initiatives.

Responsibilities

• Maintain and nurture client relationships as primary point of contact for named accounts.
• Advise executive stakeholders on customer experience, digital marketing, e-commerce and self-services.
• Develop marketing strategies aligned with client objectives and target audiences.
• Coordinate with service leads to shape outcomes and narratives for customers.
• Lead cross-functional teams to analyze data, optimize campaigns, and drive growth.

Skills

Digital marketing

Brand transformation

Executive engagement

Campaign management

Marketing analytics

Stakeholder management

Job description

Job Description

TCS Interactive is Tata Consultancy Services' award-winning full-service agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement.

We are looking for a "hands-on" TCS Interactive Partner to join our Customer Success team leading engagements in Manufacturing industry. The Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients in Energy, Resources and Utilities. While the Client Partner focuses on CIO as the key stakeholder, Interactive partner will focus on CMO, Experience Officers and their directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive partner is "customer success", which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive offerings to help the customer to meet their business goals in named clients.

An ideal candidate will have consulting/advisory/strategy experience from either an innovative creative agency or a forward-thinking consultancy. You will be fluent modern marketing and transformation in manufacturing industry. Ideally, they will understand how to translate brand into experience and knowledgeable in two or more disciplines: digital design, direct digital/CRM marketing, customer experience strategy and marketing analytics. They must be comfortable leading a high-performance team and if needed immerse themselves in customer problems.

This role is focused on Energy Resources and Utilities so we seeking individuals with prior experience working with major US Manufacturing companies. Candidates should demonstrate a strong understanding of the marketing technology landscape and the unique needs of automotive/aircraft and industrial manufacturing companies.

RESPONSIBILITIES/EXPECTATIONS FROM THE ROLE

• Client relationship management: Acting as the primary point of contact for clients, the IBP of account is responsible for maintaining and nurturing client relationships, understanding their needs, and ensuring client satisfaction. Advise CMOs, CDOs and Digital Interactive stakeholders in TCS client organizations on strategy encompassing customer experience, digital marketing, e-Commerce, and development of self-services.
• Helps develop marketing and advertising strategies that align with the client's business objectives and target audience
• Align with service leads across the organization to co-ordinate and own the narrative and outcomes for our customers
• Work cross-functionally with the Client's marketing, engineering, and product teams to analyze marketing data, identify trends, implement optimizations, and define strategic initiatives.
• Act as the customer champion and push for excellence from everyone.
• Participate in Analyst briefings to support TCS Interactive market leadership ambitions.
• Own and cha mpion programs, developing the relationship with all stakeholders, bring a systematic and technically valid approach to assignments. Oversees the entire project life cycle, from conception to execution and evaluation, ensuring that all aspects of the campaign run smoothly, on time, and within budget
• Demonstrate a sound knowledge of consulting tools, practices, and techniques to enable precise analysis and presentation of work delivered.
• Work at a client site as required, this will vary.
• Lead the business development team to develop a sales pipeline and be measured by the sales performance and revenue growth against a given target.
• Drive a One TCS mindset across multiple internal and external stakeholders
• Create, Own, and share knowledge on best practice, ways of working and delivery learning across peers internally.

DESIRED COMPETENCIES

• Experience in digital marketing, digital design and proposition development either in industry or in a leading consultancy firm or a creative agency that is focused on brand, experience and transformation.
• A proven track record of working with CMOs, CDOs and CEOs.
• A track record of managing agencies; to deliver high-performing digital content in line with the strategy, compliant with strict web and brand guidelines.
• Experience of planning, developing, executing and evaluating integrated campaigns designed to drive consumer engagement and value productivity (sales, retention, etc).
• Effective influencing of a wider internal network of content producers and product marketing teams to follow operational and brand standards for direct marketing involving owned, paid and earned media.
• An understanding of the strategic drivers behind Marketing transformation programs and the experience and confidence to give an opinion that may conflict with the client's view
• Any experience in the following: change management, agile, lean, six sigma, or Design Thinking would be an advantage
• Excellent written and verbal communication and presentation skills to operate effectively at all levels of the business
• Experience in creating business cases for brand transformation initiatives
• Experience in leading transformation programs involving key systems (e.g. Website CMS, Commerce Platforms, Digital Assistance, Martech systems)

Salary Range: $136,000 - $204,000 a year

Location

Charlotte, NC

Function

CONSULTANCY

Role

Consulting Partner

ID

435017

Skills

Marketing - Customer Relationship Management

Salary Range

$136,000 - $204,000