Intensive Support Professional

First-Resources-Corp-1; Burlington (IA); On-site; USD 36,000 - 60,000; Full time

Job summary

First-Resources-Corp-1 seeks an Intensive Support Professional (ISP) in Burlington, IA to provide person-centered, trauma-informed direct support to adults living with severe mental illness and co-occurring conditions.

The role emphasizes crisis de-escalation, skill-building, community integration, and meticulous documentation, with paid training and opportunities to grow within intensive residential health services.

Qualifications

• High school diploma or GED required; related degree preferred.
• At least 1 year of experience in mental health, residential care, or crisis intervention.
• Valid driver’s license and reliable vehicle for client transport.
• Basic computer literacy and experience with documentation/EHR systems.
• Willingness to complete specialized trainings in mental health and trauma-informed care.

Responsibilities

• Direct care and skill-building to support daily living and emotional regulation.
• Crisis intervention and de-escalation during mental health crises.
• Maintain awake, proactive supervision following safety protocols.
• Assist with community outings, appointments, and safe transportation.
• Document logs, incident reports, and goal-tracking notes in HIPAA/state-regulated formats.
• Collaborate with supervisors and healthcare providers to ensure seamless client care.

Skills

Crisis intervention

Trauma-informed care

Direct care

Documentation

Medication administration

Education

High school diploma or GED

Associate or bachelor’s in social work/psychology

Tools

MS Office 365

EMR/EHR systems

Job description

Description

Intensive Support Professional (ISP)

Location: Burlington, IA

Job Type: Full-time

Reports To: Intensive Residential Service Supervisor

About the Role

As an Intensive Support Professional (ISP) in our Intensive Residential Service Home (IRSH) program, you will play a vital role in supporting adults living with severe mental illness and co-occurring conditions. Working in one of the highest levels of community-based care, you will provide person-centered, trauma-informed, and recovery-focused direct support to help clients build daily living skills, regulate emotions, manage crisis situations, and work toward greater independence.

Key Responsibilities

• Direct Care & Skill-Building: Assist clients with daily living skills, emotional regulation, medication administration, and household chores in a clean, safe residential environment.
• Crisis Intervention & De-escalation: Use trauma-informed techniques, non-aversive behavior strategies, and motivational interviewing to support clients during mental health crises and emotional distress.
• Supervision & Safety: Maintain awake, alert, and proactive supervision in line with IRSH safety protocols and individual crisis plans.
• Community Integration & Transport: Support clients on community outings, errands, and medical appointments, providing safe transportation as needed.
• Documentation & Compliance: Complete accurate service logs, incident reports, and goal-tracking notes in compliance with HIPAA and state regulations.
• Team Collaboration: Maintain open communication with supervisors, interdisciplinary teams, and external healthcare providers to ensure seamless client care.

Why Join Us?

• Specialized Training: Comprehensive, paid training in trauma-informed care, de-escalation, and mental health recovery.
• Meaningful Impact: Help individuals with severe mental illness rebuild independence and achieve long-term recovery goals.
• Professional Growth: Gain high-level experience in intensive residential healthcare and community mental health services.

Requirements

• Education: High school diploma or GED equivalent required (associate or bachelor’s degree in social work, psychology, or related field preferred).
• Experience: 1 year prior experience working in mental health, residential care, or crisis intervention is required.
• Driver’s License & Transport: Valid driver’s license, reliable vehicle, and valid auto insurance required for client transportation.
• Tech Skills: Basic computer literacy (Microsoft Office 365, electronic documentation/EHR systems).
• Certifications & Training: Willingness to complete specialized mental health, medication administration, and trauma-informed care trainings upon hire.
• Shift Availability: Ability to remain awake and alert during shifts, with flexibility for weekends, holidays, or schedule adjustments based on program needs.