Intensive Housing Case Manager “ICMS”-11-009-SC/Bellflower

Salvation Army Tucson; Bellflower (CA); On-site; Full time

Job summary

Join a mission-driven organization dedicated to transforming lives through compassionate support and empowerment. In this role, you will provide essential case management services to individuals experiencing homelessness, helping them navigate the complexities of securing stable housing and accessing vital resources. Your expertise in mental health and intensive case management will be crucial as you work collaboratively with clients to develop personalized plans that address their unique needs. This position offers the opportunity to make a meaningful impact in the community while working in a supportive and dynamic environment. If you are passionate about social services and committed to making a difference, this role is perfect for you.

Qualifications

• Must have experience in mental health or case management with homeless individuals.
• Bachelor’s degree in a related field is preferred.

Responsibilities

• Provide individualized case management services to clients.
• Assist clients in achieving and maintaining housing stability.
• Coordinate with community partners for client support.

Skills

Mental Health Support

Case Management

Communication Skills

Time Management

Conflict Resolution

Trauma-Informed Care

Interpersonal Skills

Education

Bachelor’s Degree in Related Field

2+ Years Experience with Homeless Individuals

Tools

Microsoft Office (Excel and Word)

HMIS

CHAMP

Job description

Job Category: Social Services

Requisition Number: INTEN020091

Posted: April 8, 2025

Employment Type: Full-Time

Rate: $26 USD per hour

Locations

Bellflower Temple Corps
Bellflower, CA 90706, USA

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Salvation Army Community Integration Services permanent supportive housing program provides 135 tenant-based households with scattered site housing location, stabilization, and case management services. The CIS-PSH Case Manager’s primary duty is to provide professional and individualized case management services, information, and referrals designed to assist clients with achieving and maintaining health, mental health, and housing stability.

Essential Functions

• Project a client-centered approach and provide excellent customer service that is sensitive to the challenges that homeless persons with a range of medical and behavioral health issues face as they move into and maintain permanent supportive housing.
• Employ a “whatever it takes approach” to assist clients in their transition from homelessness to permanent housing, motivating, and encouraging clients to work toward their goals, and providing ongoing client support.
• Assist individuals at every stage of the housing stabilization process. Services provided must be flexible to meet the individual needs of clients. The intensity of services shall be regularly monitored and adjusted based on each client’s level of functioning and acuity of needs.
• Services provided shall include outreach and engagement; intake and assessment; individualized service planning; housing and rental assistance; linkages to health, mental health, substance use disorder services and other supportive services; ongoing monitoring and follow-up; assistance with benefits establishment, transportation, and legal issues; crisis management; eviction prevention; client education; housing location services; coordination and collaboration with community partners.
• Outreach/Engagement: Process and accept referrals through the Coordinated Entry System (CES), establishing rapport and building a trusting relationship with the potential client.
• Intake and Assessment: Conduct intake and enrollment activities with eligible clients.
• Move-In Assistance: Coordinate move-in and orient new tenants to their unit/building.
• Client Support Services: Assist clients with accessing services to address their immediate needs.
• Conduct an approved comprehensive psychosocial assessment within two (2) business days of the client’s enrollment.
• Develop and implement an individualized case management services plan (ISP) with the client based on the client’s psychosocial assessment and/or reassessment.
• Conduct DHS-approved comprehensive psychosocial re-assessments and update ISP on an ongoing basis.
• Maintain regular ongoing client contact and tailor the intensity of services provided.
• Ensure clients are linked to and accessing health, mental health, and substance use disorder services as needed.
• Assist clients with maintaining medication and treatment regimens.
• Assist clients with obtaining income and/or establishing benefits.
• Assist clients with locating and securing employment and volunteer and/or educational opportunities.
• Assist clients with budgeting and money management.
• Assist clients with monitoring any legal issues and making appropriate referrals.
• Provide transportation, as needed.
• Monitor and follow-up with clients and service providers.
• Participate in a team providing 24-hour/7 days a week on-call crisis intervention services.
• For clients who are transitioning out of ICMS, coordinate activities with other service providers.
• Develop and foster linkages with other social service agencies.
• Must be able to work evenings, weekends, and holidays.
• Other duties include maintaining all elements of client folders.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift to 25 lbs. This position may involve driving to appointments/training opportunities and transporting clients in a company vehicle.

Minimum Qualifications

• Must have at least two years of experience working with homeless individuals, providing direct mental health or intensive case management OR Bachelor’s degree in related field.
• A criminal background check is required.
• Driving Test and MVR check required.
• Valid California Class C Driver’s License required.
• Licenses required within 90 days of hire for out-of-state licenses.
• Must obtain CPR and First Aid certification.
• TB-test required annually.

Skills, Knowledge & Abilities

• Knowledge of HMIS and CHAMP preferred.
• Highly skilled in Adobe and Microsoft Office (Excel and Word). Ability to type 45 wpm.
• Knowledge in trauma-informed care, motivational interviewing, and conflict resolution.
• Strong time management and communication skills, both verbal and written.
• Meet deadlines, work with attention to detail, and multi-tasking.
• Strong interpersonal skills with both participants and staff.
• Understand and support the mission of The Salvation Army.

Licenses & Certifications

Required: Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities