Intensive Housing Case Manager “ICMS”-11-009-SC/Bellflower

The Salvation Army Southern California; Bellflower (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Intensive Housing Case Manager to provide essential case management services for individuals transitioning from homelessness to stable housing. This role involves offering personalized support, conducting assessments, and facilitating access to health and social services. The ideal candidate will demonstrate strong communication and interpersonal skills, with a commitment to helping clients achieve their goals. Join a mission-driven organization that values compassion and community engagement, making a real difference in the lives of those in need.

Qualifications

• 2+ years experience with homeless individuals or a related bachelor's degree.
• CPR/First Aid certification and valid California driver's license required.

Responsibilities

• Provide client-centered case management services for housing stability.
• Conduct outreach, assessments, and develop individualized service plans.

Skills

Trauma-informed care

Motivational interviewing

Conflict resolution skills

Communication skills

Time management

Interpersonal skills

Education

Bachelor's degree in a related field

Tools

HMIS

Microsoft Office

Adobe

Job description

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Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Salvation Army Community Integration Services permanent supportive housing program provides 135 tenant-based households with scattered site housing location, stabilization, and case management services. The CIS-PSH Case Manager’s primary duty is to provide professional and individualized case management services, information, and referrals designed to assist clients with achieving and maintaining health, mental health, and housing stability.

Essential Functions

• Provide client-centered, excellent customer service sensitive to the challenges faced by homeless persons with medical and behavioral health issues.
• Use a “whatever it takes” approach to assist clients transitioning from homelessness to permanent housing, motivating and supporting them.
• Assist individuals at every stage of housing stabilization, with services tailored to their needs. Monitor and adjust service intensity based on client functioning and needs.
• Offer outreach, intake, assessment, service planning, housing assistance, linkage to health and supportive services, ongoing monitoring, benefits assistance, crisis management, eviction prevention, and collaboration with community partners.
• Conduct outreach and engagement, establish rapport, and determine program appropriateness.
• Perform intake and assessment, gather documentation, and support enrollment.
• Coordinate move-in activities and orient new tenants.
• Assist clients in accessing immediate needs and conduct psychosocial assessments within two days of enrollment.
• Develop and update individualized service plans, conduct reassessments every three months, and document in HMIS.
• Maintain ongoing client contact, adjusting service frequency as needed, including face-to-face visits.
• Link clients to health, mental health, and substance use services, and assist with medication management and appointment accompaniment.
• Support benefits application processes, advocacy, employment, and life skills development.
• Help with budgeting, legal issues, transportation, and monitor referrals and services.
• Participate in 24/7 crisis intervention team, coordinate client transitions, and develop community linkages.
• Maintain client folders accurately, perform other duties as assigned, and support the mission of The Salvation Army.

Working Conditions

Must be able to walk, stand, bend, squat, climb, kneel, twist, grasp, push, pull, operate equipment, lift up to 25 lbs, and drive as needed.

Minimum Qualifications

• At least two years’ experience with homeless individuals or a related bachelor’s degree.
• Background check, driving test, MVR check, valid California driver’s license or alternative transportation, and CPR/First Aid certification.
• Annual TB test required.

Skills, Knowledge & Abilities

• Knowledge of HMIS and CHAMP preferred.
• Proficiency in Adobe, Microsoft Office, and typing 45 wpm.
• Trauma-informed care, motivational interviewing, conflict resolution skills.
• Strong communication, time management, interpersonal skills, and support for the mission.