Intensive Housing Case Manager "ICMS"-11-009-SC/Bellflower

The Salvation Army USA Western Territory; Bellflower, California, Helena (CA, MO, MT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to join their Community Integration Services team. In this rewarding role, you will provide essential case management services to individuals facing homelessness, helping them achieve stability and access vital resources. Your work will involve direct client interaction, individualized service planning, and collaboration with community partners to ensure comprehensive support. If you are passionate about making a difference and possess the skills to motivate and empower others, this opportunity is perfect for you. Join a mission-driven organization committed to transforming lives and fostering community support.

Qualifications

• 2+ years of experience with homeless individuals or relevant Bachelor's degree.
• CPR and First Aid certification required within 90 days of hire.

Responsibilities

• Provide individualized case management services to clients.
• Assist clients with housing stabilization and access to health services.

Skills

Case Management

Communication Skills

Time Management

Motivational Interviewing

Conflict Resolution

Education

Bachelor's Degree in a related field

Tools

HMIS

Microsoft Office

Adobe

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Salvation Army Community Integration Services permanent supportive housing program provides 135 tenant-based households with scattered site housing location, stabilization, and case management services. The CIS-PSH Case Manager's primary duty is to provide professional and individualized case management services, information, and referrals designed to assist clients with achieving and maintaining health, mental health, and housing stability.

Essential Functions

1. Project a client-centered approach and provide excellent customer service sensitive to the challenges faced by homeless persons with medical and behavioral health issues as they transition into and maintain permanent supportive housing.
2. Employ a "whatever it takes" approach to assist clients, motivating and encouraging them to work toward their goals, and providing ongoing support.
3. Assist individuals at every stage of housing stabilization. Services must be flexible to meet individual needs, with regular monitoring and adjustments based on each client's level of functioning and acuity.
4. Provide outreach and engagement, intake and assessment, individualized service planning, housing and rental assistance, linkage to health and supportive services, ongoing monitoring, benefits assistance, crisis management, eviction prevention, client education, housing location, and collaboration with community partners.
5. Conduct intake and enrollment activities, including gathering documentation and reviewing lease agreements.
6. Coordinate move-in activities, including tenant orientation and meetings with landlords.
7. Assist clients with immediate needs such as food and clothing, and conduct comprehensive psychosocial assessments within two business days of enrollment.
8. Develop and update individualized service plans (ISP) based on assessments, and regularly reassess and document progress.
9. Maintain ongoing client contact, adjusting the intensity of services as needed, with visits varying from three or more weekly at initial stages to quarterly once stabilized.
10. Ensure clients access health, mental health, and substance use disorder services, assisting with appointments and medication management.
11. Help clients establish benefits, including health insurance and disability benefits, and advocate on their behalf.
12. Support clients in employment, education, and life skills development, including budgeting and legal issues.
13. Provide transportation support and monitor referral completion and service access.
14. Participate in 24/7 crisis intervention teams and coordinate relocation activities for clients transitioning out of the program.
15. Develop linkages with social service agencies, attend training and meetings, and work flexible hours including evenings, weekends, and holidays.
16. Maintain accurate, thorough, and timely client documentation and perform other duties as assigned.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently; operate computers and phones; lift up to 25 lbs; drive and transport clients as needed.

Minimum Qualifications

• At least two years of experience working with homeless individuals with mental health or case management, or a related Bachelor's degree.
• Background check, driving test, MVR check, valid California driver’s license, and TB test annually.
• CPR and First Aid certification within 90 days of hire.

Skills, Knowledge & Abilities

• Knowledge of HMIS and CHAMP preferred.
• Proficiency in Adobe, Microsoft Office, and typing 45 wpm.
• Knowledge of trauma-informed care, motivational interviewing, and conflict resolution.
• Strong communication, time management, and interpersonal skills.
• Supportive of The Salvation Army's mission.