Intensive Case Manager

The Center for Alternative Sentencing and Employment Services (CASES); New York (NY); Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Paid Time Off – starting

12 Paid Holidays per year.

Retirement 403(b) matching up to 6%

Employee Referral Program

Job summary

CASES in New York City is seeking an Intensive Case Manager to support justice-involved individuals re-entering the community. You will provide transitional case management, care coordination, and linkage to housing, health, and social services, with a focus on recovery-oriented, trauma-informed approaches.

This full-time role offers a 9am-5pm schedule, a caseload of 12, and collaboration with DOCCS, DHS, and OMH.

Qualifications

• Bachelor’s Degree with a major or concentration in a relevant human services area
• Five (5) years of experience in direct services to individuals with serious mental illness and re-entry from incarceration
• Advanced clinical skills including motivational interviewing, suicide prevention, risk screening, trauma-informed care, person-centered care planning and recovery-oriented approaches
• Strong commitment to serving justice-involved individuals with behavioral health needs

Responsibilities

• Maintain a caseload of 12 clients and conduct at least 6 in-person services per month.
• Provide transitional care coordination services, including pre-release contacts, day-of-release warm handoffs, assessments and service planning, and assistance with entitlements, housing, vocational supports, and linkage to community services.
• Provide services using a transitional practice framework informed by critical time intervention methods.
• Connect clients to longer-term community supports such as health home care management or assertive community treatment.
• Document all services in the case record, including assessments, service plans, progress notes, and discharge plans.
• Complete required reports in CAIRS and the AOT portal.
• Attend trainings related to prison re-entry and behavioral health/criminal justice.
• Collaborate with stakeholders such as DOCCS/Parole, DHS, and OMH.
• Provide ICM services in a strengths-based, recovery-oriented, trauma-informed, and culturally humble manner.
• Other duties as requested by the Team Leader or CASES senior management.

Skills

Engagement skills

Motivational interviewing

Trauma-informed care

Risk screening

Re-entry support

Education

Bachelor's Degree in a relevant human services field

Tools

CAIRS

AOT portal

Computer skills

Job description

CASES is a New York City agency working at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community.

Job Title: Intensive Case Manager

Job Summary: CASES is a New York City agency working at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community. The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness, including Certified Community Behavioral Health Clinic (CCBHC), health home care management (HHCM), forensic homeless intensive case management (ICM), assertive community treatment (ACT), and intensive mobile treatment (IMT). The Intensive Case Manager (ICM) is responsible for providing transitional case management services to individuals with serious mental illness who are re-entering from state prison to shelters in New York City.

Salary: The salary range for the Intensive Case Manager is $56,000 per year.

Shift Hours: The Intensive Case Manager is a full-time Monday - Friday from 9am to 5pm.

Location Address: 2090 Adam Clayton Powel Jr Blvd, 4th Floor, New York, NY 10027.

Working environment: Flexible - (for roles that have day(s) that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning).

What you will be doing:

• Maintain a caseload of 12 clients and conduct at least 6 in-person services per month for all clients.
• Provide essential transitional care coordination services, including pre-release contacts, day-of-release warm handoffs, assessments and service planning, and assistance with entitlements, housing, vocational, independent living skills, linkage to community supports (e.g., mental health, substance use, medical providers), advocacy, crisis response, and case conferences.
• Provide services using a transitional practice framework (i.e., engagement, self-management skills, transfer of care) that is informed by critical time intervention methods.
• Successfully connect clients to longer term community support services, such as health home care management or assertive community treatment.
• Document all services in a comprehensive and timely manner in the case record, including assessments, service plans, progress notes, and discharge plans.
• Complete required reports in the Child and Adult Integrated Reporting System (CAIRS) and the Assisted Outpatient Treatment (AOT) portal.
• Attend relevant trainings, especially related to prison re-entry and behavioral health/criminal justice.
• Collaborate professionally and effectively with stakeholders, such as the DOCCS/Parole, the Department of Homeless Services (DHS), and the Office of Mental Health (OMH).
• Provide ICM services in a strengths-based, recovery-oriented, trauma-informed, and culturally humble manner.
• Other duties as requested by the Team Leader or CASES senior management.

What we are looking for:

• Bachelor’s Degree with a major or concentration in a relevant human services area
• Five (5) years of experience in (a) providing direct services to individuals with serious mental illness (b) assisting individuals in their re-entry from incarceration to community settings, and (c) linking individuals with serious mental illness to a broad range of services essential to successful living in the community
• Advanced clinical skills in the engagement of high-need individuals with serious mental illness, including motivational interviewing, suicide prevention, risk screening, trauma-informed care, person-centered care planning and interventions, and recovery-oriented approaches
• Strong commitment to serving justice-involved individuals with behavioral health needs

Additional, preferred skills we are looking for but are not required:

• Bilingual in Spanish/English
• Individuals with lived experience in the areas of mental health, substance use, or criminal justice involvement are encouraged to apply

Employee Benefits:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values

PEOPLE|Hold people’s stories with dignity

UNITY|Commit to a shared mission

RESPECT|Celebrate the strength of diversity

PROGRESS|Always work to improve

OPTIMIZE|Make the best use of resources

SOLUTIONS|Work together to solve problems

EMPATHY|Seek to understand others

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday, 9am to 5pm

35 hours per week excluding breaks