Intensive Case Manager

Socket.dev; New York (NY); Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Paid Time Off - starting

12 Paid Holidays per year

Retirement 403(b) with 6% match

Employee Referral Program

Job summary

CASES is a New York City agency focused on behavioral health and justice involvement. The Intensive Case Manager provides transitional case management to seriously mentally ill individuals re-entering from state prison to NYC shelters, with a flexible, partially remote schedule.

The role requires a Bachelor's degree, 5 years of direct service experience, and advanced clinical skills. Salary is $56,000 per year. 35 hours weekly, Monday–Friday, 9am–5pm.

Qualifications

• Bachelor’s Degree in a relevant human services field.
• Five years of direct service experience with seriously mentally ill individuals.
• Advanced clinical skills in engagement, risk screening, and recovery-oriented approaches.
• Commitment to serving justice-involved individuals with behavioral health needs.

Responsibilities

• Maintain a caseload of 12 clients and conduct at least 6 in-person services per month.
• Provide transitional care coordination, including pre-release contacts and day-of-release warm handoffs, assessments, and service planning.
• Link clients to housing, entitlements, vocational supports, and community services; document in CAIRS and AOT portals.
• Collaborate with DOCCS/Parole, DHS, and OMH; participate in trainings related to prison re-entry.
• Deliver services using a strengths-based, trauma-informed, recovery-oriented framework.

Skills

Motivational interviewing

Trauma-informed care

Recovery-oriented approaches

Engagement

Person-centered care planning

Advocacy

Education

Bachelor’s Degree in a relevant human services field

Tools

CAIRS

AOT portal

Job description

Job Title: Intensive Case Manager Job Summary:

CASES is a New York City agency working at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community.

The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness, including Certified Community Behavioral Health Clinic (CCBHC), health home care management (HHCM), forensic homeless intensive case management (ICM), assertive community treatment (ACT), and intensive mobile treatment (IMT). The Intensive Case Manager (ICM) is responsible for providing transitional case management services to individuals with serious mental illness who are re-entering from state prison to shelters in New York City.

Salary: The salary range for the Intensive Case Manager is $56,000 per year.

Shift Hours: The Intensive Case Manager is a full-time Monday - Friday from 9am to 5pm.

Location Address: 2090 Adam Clayton Powel Jr Blvd, 4th Floor, New York, NY 10027.

Working environment: Flexible - (for roles that have day(s) that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning).

What you will be doing:

• Maintain a caseload of 12 clients and conduct at least 6 in-person services per month for all clients.
• Provide essential transitional care coordination services, including pre-release contacts, day-of-release warm handoffs, assessments and service planning, and assistance with entitlements, housing, vocational, independent living skills, linkage to community supports (e.g., mental health, substance use, medical providers), advocacy, crisis response, and case conferences.
• Provide services using a transitional practice framework (i.e., engagement, self-management skills, transfer of care) that is informed by critical time intervention methods.
• Successfully connect clients to longer term community support services, such as health home care management or assertive community treatment.
• Document all services in a comprehensive and timely manner in the case record, including assessments, service plans, progress notes, and discharge plans.
• Complete required reports in the Child and Adult Integrated Reporting System (CAIRS) and the Assisted Outpatient Treatment (AOT) portal.
• Attend relevant trainings, especially related to prison re-entry and behavioral health/criminal justice.
• Collaborate professionally and effectively with stakeholders, such as the DOCCS/Parole, the Department of Homeless Services (DHS), and the Office of Mental Health (OMH).
• Provide ICM services in a strengths-based, recovery-oriented, trauma-informed, and culturally humble manner.
• Other duties as requested by the Team Leader or CASES senior management.

What we are looking for:

• Bachelor’s Degree with a major or concentration in a relevant human services area
• Five (5) years of experience in (a) providing direct services to individuals with serious mental illness (b) assisting individuals in their re-entry from incarceration to community settings, and (c) linking individuals with serious mental illness to a broad range of services essential to successful living in the community
• Advanced clinical skills in the engagement of high-need individuals with serious mental illness, including motivational interviewing, suicide prevention, risk screening, trauma-informed care, person-centered care planning and interventions, and recovery-oriented approaches
• Strong commitment to serving justice-involved individuals with behavioral health needs

Additional, preferred skills we are looking for but are not required:

• Bilingual in Spanish/English

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off - starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values

At CASES, we like to move withPURPOSE, which reflects our values:

PEOPLE|Hold people's stories with dignity

UNITY|Commit to a shared mission

RESPECT|Celebrate the strength of diversity

PROGRESS|Always work to improve

OPTIMIZE|Make the best use of resources

SOLUTIONS|Work together to solve problems

EMPATHY|Seek to understand others

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday, 9am to 5pm 35 hours per week excluding breaks