Housing Solutions Case Manager

Mercy House; Santa Ana (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Voluntary dental and vision coverage

Paid Time Off (PTO)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

403(b) retirement plan with up to 3%em

Paid on-the-job training and induction

Mileage reimbursement

Employee referral program

Opportunities for professional growth

Job summary

Mercy House is seeking a Housing Solutions Case Manager to participate in all stages of client service, from needs assessments to individualized housing plans and advocacy for residents in the Permanent Supportive Housing Program.

The role emphasizes trauma-informed, client-centered care, eviction prevention, and helping residents build self-reliance, with a minimum caseload and regular contacts. You'll coordinate life skills workshops and collaborate with landlords and community resources.

Qualifications

• Bachelor’s degree in Social Work or related field required.
• Experience in mental health, chemical health, or co-occurring disorders preferred.
• Valid CA driver’s license and reliable vehicle required.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain a minimum caseload of 17-30 individuals and monitor housing plans.
• Provide client-centered services using harm reduction and trauma-informed approaches.
• Assist with eviction prevention and housing stability strategies.
• Organize life skills workshops and community-building activities.
• Collaborate with landlords, caretakers, and community resources for services.
• Complete accurate documentation and data collection for reporting.

Skills

Verbal communication

Written communication

Trauma-informed care

Harm reduction

Case management

Community outreach

Education

Bachelor’s Degree in Social Work (or related field)

Job description

Status: Full-Time, Non-ExemptPay: $23.00-$24.00/hourSchedule: Monday - Friday 8:30 a.m. - 5:00 p.m.Mission Statement: \"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.\"Benefits Offered:Medical insuranceVoluntary dental and vision coveragePaid Time Off (PTO)Flexible Spending Account (FSA)Employee Assistance Program (EAP)403(b) retirement plan with up to 3% employer matchingPaid on-the-job training and orientationMileage reimbursementEmployee referral programOpportunities for professional growth and advancementJob Summary: The Housing Solutions Case Manager is required to participate in all stages of client service, including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position will ensure that prospective clients are screened for all eligible services. This position also provides residential services to the project that includes life skills workshops and community building events/activities. This position is a member of the Permanent Housing Team and reports directly to the Permanent Housing Supervisor.This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma informed and client focused strategies.Essential Duties and Responsibilities:Client/Service DeliveryMaintain a minimum caseload of 17 -30 individuals and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment that addresses identified barriers, including short- and long-term measurable goals (goal is to meet with clients weekly or as needed)Utilize harm reduction interventions and methodologies to provide client centered services to keep them in housingUtilize skills regarding crisis prevention and interventionPractice Trauma Informed Care when interacting with clientsImplement Eviction Prevention strategies to support residents in needAssist residents to build upon their strengths and recognize their needs in a respectful mannerVisit and inspect resident apartments to ensure that they are properly maintainedBe knowledgeable of community resources and refer clients as neededOrganize and facilitate social and recreational activities designed to promote community involvement and peer supportWork with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriateAttend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)Facilitate relationship building between landlords/caretakers and residentsParticipate in the emergency on-call schedule to ensure resident needs are metResident ServicesAssist residents with establishing individual and family goals and maintain safe, stable affordable housingFacilitate resident’s participation with credit counseling, computer training, financial literacy education and job search assistance to help them achieve greater levels of success in their livesDistribute focus group surveys and organize community building and/or other enrichment activities for residents based on responses and that meet the funding requirements for the projectCoordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skillsCoordinate job readiness workshops to support residents in job search job skills developmentProvide residents with information about available services in the communityAssist residents to access services through referrals and advocacyAssist residents in building support networks with other residents, family and friendsDesign and coordinate holiday and community building eventsCreate activity/event calendar and flyers to distribute to residents on a monthly basisCreate newsletters highlighting events and activities held onsite and distribute to residents and project partners on a quarterly basisOutreach and Community RelationsMaintain active involvement with neighbors and program partnersMaintain active involvement with community service organizationsTeam/Staff RelationsWork in partnership with the property management team during the leasing and tenancy phases to promote 1) effective communication; 2) united service delivery and 3) a supportive community environment for all residentsWork as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agencyAttend regular internal and external agency meetingsWork as part of team to plan and develop resident programsAdministrationKeep accurate, up-to-date documentation on all clients, including but not limited to individual housing plans, housing assessments, case notes, case files etc.Complete all paperwork in a timely and accurate manner that ensures payment to the project and agency from various sourcesAssist with any and all data collection systemsWillingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse TreatmentsOther duties, as assignedRequirements:Education and ExperienceBachelor’s Degree in Social Work (or related field) with experience working in chemical health, mental health, co-occurring disorders is preferredPersons with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and additions issues are welcome to applyGeneralA valid CA driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.Excellent verbal and written communication skills and the ability to work independentlyPhysical RequirementsAbility to lift up to 50 poundsProlonged periods of sitting at a desk and working on a computer