Intensive Case Manager

The Fedcap Group; Hempfield Township (Westmoreland County); On-site; USD 48,000 - 60,000; Full time

Job summary

The Fedcap Group is seeking an Intensive Case Manager for the IMPACT program in Queens, NY. You will provide comprehensive mental health assessment and case management to formerly incarcerated clients, including addressing substance use barriers to employment with clinical judgment.

Responsibilities include conducting intakes, maintaining timely case notes, coordinating with a multidisciplinary team, and developing person-centered service plans.

Qualifications

• Bachelor level degree in social work or related field; MSW preferred.
• Strong writing skills demonstrated by a writing sample.
• Bi-lingual (English/Spanish) preferred.

Responsibilities

• Conduct intakes, screenings, and assessments.
• Manage a caseload of participants with mental health barriers.
• Enter detailed case notes within 24 hours for all client contact.
• Work cooperatively with the interdisciplinary team.
• Provide individualized services to all participants from intake to exit.
• Liaise with families and other agencies as needed.
• Demonstrate treatment planning and clinical intervention for caseload.
• Develop person-centered service plans using motivational interviewing.
• Assess appropriateness of level of care and relapse prevention.
• Review treatment history and coordinate interviews with treatment programs.
• Participate in case conferences with community partners.
• Provide crisis intervention and referrals to services.
• Orient clients about goals, rules, and program operations.
• Facilitate individual and group CBT sessions and related interventions.
• Lead weekly groups on mental health, substance use, and reentry.
• Maintain accurate records and regulatory-compliant reporting.
• Document interactions with at least 90% of clients and partners daily.
• Perform other related duties as assigned.

Skills

Strong writing skills

Bi-lingual English/Spanish

Education

BSW

MSW preferred

Job description

What You’ll Do

The Intensive Case Manager is responsible for providing comprehensive mental health assessment and case management services to formerly incarcerated clients of IMPACT program, in Queens, NY, who may have substance abuse barriers to employment by applying clinical judgement to determine appropriate treatment needs and levels of care.

Your Responsibilities

• Conduct intakes, screenings, and assessments.
• Manages a caseload of program participants with mental health barriers.
• Enter detailed case notes within 24 hours on a daily basis for all client contact / updates.
• Works cooperatively with other staff as a member of the interdisciplinary team.
• Provides individualized services to 100% of participants on caseload from point of intake to exit.
• Functions as a liaison/advocate to clients’ families and/or other agencies as needed.
• Demonstrates appropriate treatment planning and clinical intervention for 100% of participants on caseload.
• Conduct thorough screenings, assessments, and through a motivational interviewing process develop individualized person-centered comprehensive service plans for 100% of caseload.
• Determines the appropriateness of the level of care being currently provided by the treatment program for clients already in treatment, including relapse prevention.
• Reviews the treatment history utilizing available resources.
• Identifies available vacancies in appropriate treatment programs and makes appointments for initial interviews for clients, minimizing disruption to clients and family, where clinically appropriate.
• Participates in case conferences with other community-based service providers, including treating physicians, clinicians, case management staff, housing specialists, benefits, or entitlements specialists and/or other needed supports in the community.
• Provides crisis intervention/management, generating referrals to mental health services and other provider resources, as indicated.
• Orients clients about program goals, objectives, rules and regulations, client’s obligations, client’s rights, and program operations.
• Facilitates individual and group sessions, including CBT and other clinical interventions.
• Facilitates weekly groups and seminars related to mental health, substance use, and reentry on Rikers Island.
• Ensures the maintenance of accurate, complete, timely and high-quality client records and reporting of client information that complies with external regulatory standards and agency policy and procedure daily.
• Maintains exceptional recordkeeping and documents all communication and contact with at least 90% of caseload participants and external partners in FedcapCARES daily.
• Performs other related duties as assigned.

Qualifications

• Bachelor of Social Work (BSW) minimum, Master’s degree in Social Work (MSW) preferred – with consideration given to similar degrees such as mental health counseling, psychology, vocational rehabilitation, or occupational rehabilitation.
• Strong writing skills; competencies in writing goal-based/person-centered treatment plans and progress notes as evidenced by successful completion of a writing sample.
• Bi‑lingual (English/Spanish) preferred.

Compensation

$23.04–$28.85 per hour.

Equal Opportunity Employer