Intensive Care Coordinator - Plymouth CSA

Bay State Community Services, Inc.; Plymouth (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Life/Long-term disability

Flexible spending accounts

Employee assistance program

Paid time off

RETIREMENT PLAN 403(b)

Student loan forgiveness opportunities

Mileage reimbursement

Training and CEU opportunities

Job summary

Bay State Community Services in Plymouth, MA seeks an Intensive Care Coordinator to lead wraparound care for youth with complex behavioral health needs. You will coordinate teams, assess family needs, and develop care plans that reflect strengths and goals.

The role emphasizes advocacy, collaboration with schools and state agencies, and thorough documentation. A bachelor’s or master’s in a related field and licensure pathways are outlined, with bilingual candidates preferred.

Qualifications

• Bachelor’s degree in Human Service field with relevant experience in navigating child/family systems.
• Bachelor’s degree in other fields with significant related experience in behavioral health navigation.
• Associates or high school with substantial relevant experience in navigating family systems.
• Master’s degree in a mental health field from an accredited college/university.
• Willing to pursue MA CANS certification with training provided.
• Bilingual abilities in Spanish, Portuguese, or Haitian Creole are desirable.

Responsibilities

• Facilitate Care Planning Team meetings with youth, families, providers and supports.
• Conduct comprehensive assessments to identify family strengths and needs.
• Develop, implement, and monitor individualized care plans.
• Coordinate access to community-based services and supports.
• Advocate for youth and family voice in planning and delivery.
• Collaborate with state agencies, schools, providers and partners.
• Maintain accurate documentation per program standards.

Education

Bachelor’s degree in Human Service field

Bachelor’s degree in non Human Service field with 1+ year relevant experience

Associate’s degree or High School Diploma with 5+ years relevant experience

Master's Degree in a Mental Health Field

Willing to become certified MA CANS

Bi-lingual in Spanish, Portuguese, Haitian Creole desired

Job description

Description

Empower Families. Coordinate Care. Create Stability. Bay State Community Services is seeking a compassionate, organized, and mission-driven Intensive Care Coordinator (ICC) to join our Plymouth Community Service Agency (CSA). This is a meaningful opportunity to support youth and families with complex behavioral health needs by ensuring they receive the coordinated, wraparound services necessary to thrive.

Job Type

Full-time

About The Role

The ICC serves as the primary point of coordination for youth with Serious Emotional Disturbance (SED) and their families. Using the Wraparound model, you will bring together providers, natural supports, and community resources to build a comprehensive care plan that reflects the family’s strengths, needs, and goals.

This is a dynamic, relationship-focused position ideal for someone who excels at communication, problem-solving, and advocacy.

What You Will Be Doing To Make a Difference

• Facilitate Care Planning Team meetings with youth, families, providers, and natural supports.
• Conduct comprehensive assessments to identify family strengths and needs.
• Develop, implement, and monitor individualized care plans.
• Coordinate and link families to community-based services and supports.
• Advocate for youth and family voice in all service planning and delivery.
• Collaborate closely with state agencies, schools, providers, and community partners.
• Maintain accurate, timely documentation in accordance with program standards.

Important Health and Wellness Benefits Which Begin On Your First Day of Employment

• Blue Cross and Blue Shield Health and Dental Insurance
• Eye-Med Vision Benefits
• Employer Paid Life and Long-Term Disability Insurance
• Medical Flexible Spending Account and Dependent Care Account
• Employee Assistance Program

Generous Paid Time Off

35 Days Paid Time Off (15 Vacation Days, 12 Holidays including Juneteenth and 8 Sick Days)

Additional Benefits

• Retirement Plan 403(b) (employer match after the first year of employment)
• Opportunities for Student Loan Forgiveness
• Tuition Assistance
• Mileage reimbursement
• Extensive Training Program
• Monthly Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW)
• Supervision for Licensure and Specializations
• Immediate Access to Comprehensive Online Self-Paced CEU Trainings
• Opportunities for Certification in Evidence Based Practices

Requirements

Qualifications

• Bachelor’s degree in Human Service field and minimum 1 year relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems; OR
• Bachelor’s degree in non Human Service field and more than 1 year relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems; OR
• Associate’s degree or High School Diploma and minimum of 5 years relevant experience in navigating the child/family serving systems and experience advocating for family members who are involved with behavioral health systems
• Master's Degree in a Mental Health Field including but not restricted to Counseling, Family Therapy, Social Work, Psychology etc. from an accredited college/university
• Willing to become certified in MA Child And Adolescent Needs and Strengths (CANS), program will provide training.
• Bi-lingual in Spanish, Portuguese, and Haitian Creole desired

Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Contact Information

[e-mail]

857-374-5669

Bachelor’s Level: $42,000-$47,000 ($20.20 – $22.60 hourly)

Master's Level: $55,000-$65,000 ($26.45 - $31.25 hourly)

Salary Description

$20.20-21.64 per hour (Bachelor's Level pay)