Care Coordinator, ICC/FIT, Pittsfield

Clinical and Support Options, Inc; Pittsfield (MA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Health and dental insurance

Generous paid time off

403(b) retirement savings plan

Free CEUs and ongoing professional dev

Job summary

Clinical & Support Options, Inc. (CSO) in Western Massachusetts is seeking a Care Coordinator for the Intensive Care Coordination (ICC)/Family Based Intensive Treatment (FIT) team in Pittsfield.

This role focuses on wraparound care planning that respects family culture and strengths, coordinating services to support youth aged 3-21. The position offers a starting salary of $38,000–$44,000 per year, with opportunities for professional development and a collaborative, flexible work environment

Qualifications

• Master's or Bachelor's degree in a mental health field.
• Associate's degree or high school diploma with at least 5 years of relevant experience with 3–21 year-olds.
• Valid driver’s license and reliable transportation.

Responsibilities

• Coordinate services for children and youth under 21 to develop an integrated Care Plan.
• Facilitate Care Planning and wraparound model learning.
• Liaise with partner agencies, state agencies, and school personnel.
• Meet with youth and families at home, in the office, or in the community.
• Provide referrals and linkages to services.
• Support caregivers in effective advocacy.
• Identify and engage the family’s natural supports on the team.
• Be flexible for occasional evening/weekend shifts.

Skills

Care coordination

Liaison with agencies

Home visits

Care planning

Education

Master's or Bachelor's in mental health

Associate's or high school +5 years experience

Tools

Driver's license

Job description

CSO is looking for a Care Coordinator for our Intensive Care Coordination (ICC)/Family Based Intensive Treatment (FIT) team in Pittsfield.
Intensive Care Coordination is based on the well-known principles of Wraparound Care that respects and incorporates the needs and choices of the family with a focus on family culture and strengths. The Care Plan Team is chosen by the family and the team helps inform the family on the resources, supports and interventions that can support the family's goals.

Coordination of Care has shown to have better outcomes in improving the lives of children and families and is a key component of our children's behavioral health system. Care Coordinators work as a team with a Family Partner, an individual with lived experienced parenting a child with emotional/behavioral needs.
Starting Salary: $38,000-$44,000/year

As a Care Coordinator:

You Will:

• Coordinate multiple services/supports for children and youth under the age of 21 with emotional/behavioral needs to develop an integrated Care Plan with the.
• Facilitate Care Planning and learn the Wraparound Model of Care.
• Act as a liaison with partnering agencies, State agencies, school personnel, etc.
• Meet with youth and families in their home, at the office and in the community.
• Provide referrals and linkages to appropriate services.
• Support caregivers to learn effective advocacy skills.
• Identify/engage the family's natural supports on the team.
• Be flexible to occasionally work evening and/or weekend shifts.

Your Background:

• Master's or Bachelor's degree in a mental health field or
• Associate's degree or high school diploma and a minimum of five (5) years of relevant experience working with the children age 3-21 with emotional/physical challenges, experience in navigating any of the child/family-serving systems and experience advocating for family members who are involved with behavioral health systems
• Valid Driver's license and reliable transportation

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

A Great Place to Work

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

Professional Development

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more