Intel Field Operations Manager

2020 Companies; Dallas (TX); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Weekly pay (Competitive salary)

Quarterly incentive potential

On-demand pay options through DailyPay

Paid training online or at home

Apparel provided

Exciting work environment

Ongoing training and development

Consistent schedule for work/life

Job summary

2020 Companies is seeking a Field Operations Manager to partner with Intel in the Dallas area. You will oversee day-to-day operations, manage client initiatives, process timecards, and generate insightful reports to drive performance and cost efficiency.

The role requires strong organizational and analytical skills, cross-functional collaboration, and the ability to provide clear progress updates and risk mitigation strategies across operations, finance, and client teams.

Qualifications

• Oversee day-to-day program operations and manage client initiatives.
• Process employee timecards and generate activity and insights reports.
• Provide in-depth analysis of program performance and identify improvement opportunities.
• Reconcile, audit, and report expenses, financial records, and labor hours.

Responsibilities

• Deliver reports to department heads and directors with insights on efficiency.
• Assist with client service issues and timely resolution.
• Consult with Program Leadership on field-team issues and policy adherence.
• Advise stakeholders on progress, risk, and mitigations.
• Facilitate staffing and onboarding for assigned regions.
• Collaborate with Advocacy on onboarding path.
• Develop and maintain team schedules and ensure coverage.
• Audit shift compliance and adherence to standards.
• Support RM activities like store visits and training.
• Provide direction, training, and retention focus.
• Attend meetings and travel as needed.
• Ensure policy compliance.
• Perform other duties as assigned.

Job description

Job Type: Regular

Work Location: Dallas, TX 75207

Overview:

2020 Companies is now interviewing for a Field Operations Manager to partner with our client, Intel.

Pay: Starting at $55,000 + quarterly bonus potential

Schedule: Work 5 days weekly; Occasional Weekend work as needed

Holiday Schedule: Additional shifts added for holidays or key customer shopping days.

We seek a highly organized and analytical individual to join our team as a Field Operations Manager. This role will be vital in overseeing day-to-day program operations, including managing client initiatives, processing employee timecards, generating activity and insights reports, and ensuring the timely resolution of client issues. The Field Operations Manager will also provide in-depth analysis of program performance within a retail environment, identifying opportunities for continuous improvement for both internal teams and external client organizations. This involves reconciling, auditing, and reporting expenses, financial records, and labor hours against established budgets.

This position requires effective communication and collaboration skills. The field Operations Manager will function as a key liaison between client management, operations, and finance teams, facilitating problem resolution, analysis, and team building. Responsibilities also include setting up systems for new employees and projects, delivering performance reports to leadership, ensuring accurate data updates in reporting systems, and advising stakeholders on progress, risks, and mitigation strategies. Additionally, the Field Operations Manager will contribute to onboarding by providing new-hire training and feedback.

Our Benefits:

• Competitive salary with weekly pay
• Quarterly incentive potential
• On-demand pay options through DailyPay
• Paid training is completed online or at home via a computer or mobile device.
• Apparel provided.
• Exciting work environment to showcase your customer service skills.
• Share and learn with ongoing training and development.
• A consistent schedule to enable a work/life balance or career.

About 2020 Companies

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner with Intel and other leading brands, we provide opportunities for our team members to make a real impact by applying their skills and expertise to drive innovation and success.

Job Description:

• Deliver reports to department heads, management teams, and directors to provide insight into the organization's overall efficiency.
• Responsible for assisting with client service issues and timely resolution.
• Consult with Program Leadership regarding issues with the field team, such as performance, policy adherence, etc., and address them accordingly.
• Advise stakeholders and management of progress, risk indicators, and mitigation efforts.
• Facilitate the staffing and onboarding process for their assigned region(s). Create a welcoming new hire experience and ensure completion of required training and system set up for new employees and projects.
• Collaborate with the Advocacy team to ensure adherence to the new hire onboarding path.

Creating & Auditing Team Schedules and Shift Compliance

• Develop and maintain team schedules, ensuring adequate coverage and alignment with business needs.
• Conduct regular audits of shift compliance to ensure adherence to established schedules and standards.
• Ensure field team compliance with retailer standards and internal performance metrics.
• Provide support for RM activities, such as store visits, training sessions, and other needs.
• Effectively provide direction, training, and guidance while ensuring retention of the team
• Attend meetings and conference calls as required in and out of the region as needed.
• Travel to store locations within a region (as needed)
• Ensure adherence to all company policies and procedures.
• Perform all other duties as assigned.

Performance Measurements:

• Timeliness and Accuracy of Reporting: Measured by the frequency of on-time report submissions and the number of errors identified in reports (e.g., monthly activity reports, timecard audits, expense reconciliations).
• Client Issue Resolution Time: Measured by the average time to resolve client issues from initial report to resolution.
• System Setup Efficiency: Measured by the time to set up new employees and projects in relevant systems.
• Compliance with Procedures: Tracked through audits and spot checks to ensure adherence to established processes for timecards, expenses, schedule/visit compliance, reporting, etc.
• New Hire Training Effectiveness: Measured through post-training assessments, new hires' feedback, and new employees' time-to-productivity.
• Timeliness and Effectiveness of Communication: Measured by response times to inquiries from stakeholders, clarity of communication, and effectiveness in conveying information.
• Client Satisfaction with Issue Resolution: Measured through client feedback surveys or post-resolution follow-up.

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