Integrations & Solutions Analyst

Gogo-Business-Aviation; Melbourne (FL); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with immediate vesting

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo-Business-Aviation in Melbourne, FL is seeking an Integration & Solutions Analyst to turn complex technical challenges into scalable solutions that improve the customer experience and operational excellence.

You will support the Test Lab, collaborate across Operations, Engineering, System Administration, Database Administration, and Network Engineering to troubleshoot and implement automated solutions that enhance performance and customer outcomes.

Qualifications

• Bachelor's degree in Computer Science or related field
• 1-2 years’ IT/technical support experience
• Strong customer-facing troubleshooting experience
• IP-based networking concepts familiarity
• Ability to translate requirements into practical implementations

Responsibilities

• Support and maintain the Gogo Test Lab, driving testing capabilities and operational efficiency
• Provide technical expertise to advance Customer Operations objectives and enhance customer experience
• Troubleshoot, test, and investigate operational failures across Gogo hardware and software
• Partner with Operations, Engineering, and infrastructure teams to improve processes and service delivery
• Develop and support proof-of-concept projects validating architectures and technologies
• Collaborate with System Admins, DBAs, and Network Engineers to resolve complex issues
• Create, interpret, and maintain technical documentation, plans, and production designs
• Build documentation that adheres to company standards for long-term maintenance

Skills

Customer support

Troubleshooting

Networking basics

Linux

Documentation

Education

Bachelor's Degree in Computer Science, Information Technology, or a related field

Tools

Networking tools

System administration tools

Job description

We will be accepting applications through October 16, 2026 or until filled.- - -Integration & Solutions AnalystTurn complex technical challenges into scalable solutions that improve the customer experience and strengthen Gogo's operational excellence.At Gogo, we connect business aviation customers to the people and information that matter most. As our technology and operations continue to evolve, we rely on innovative problem-solvers who can identify opportunities for improvement, optimize systems, and help deliver exceptional customer experiences.As our Integration & Solutions Analyst , you'll serve as a key technical resource supporting Customer Operations and the broader Gogo ecosystem. You'll work closely with Customer Operations, Engineering, System Administrators, Database Administrators, and Network Engineers to identify process inefficiencies, troubleshoot operational challenges, and implement automated solutions that improve performance, scalability, and customer outcomes.If you're someone who enjoys solving complex problems, thrives in a collaborative technical environment, and is passionate about continuous improvement, we'd love to meet you.What You'll DoSupport and maintain the Gogo Test Lab, while driving initiatives that improve testing capabilities and operational efficiencyProvide technical expertise that helps advance Customer Operations objectives and enhance customer experienceTroubleshoot, test, and investigate operational failures and anomalies across Gogo hardware and software platformsPartner with Customer Operations, Engineering, and infrastructure teams to develop and implement solutions that improve business processes and service deliveryDevelop and support proof-of-concept projects that validate new architectures, technologies, and operational solutionsWork cross-functionally with System Administrators, Database Administrators, and Network Engineers across multiple service lines to resolve complex technical issuesCreate, interpret, and maintain technical documentation, implementation plans, system diagrams, and production environment designsBuild documentation that adheres to company standards and supports the long-term maintenance of systems and solutionsWhat You'll BringBachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience1-2 years’ experience in information technology, technical support, systems administration, or a related disciplineStrong customer support and customer-facing troubleshooting experienceDemonstrated experience with IP-based networking concepts and network troubleshooting toolsExperience identifying technical issues and implementing sustainable solutions in operational environmentsAbility to interpret technical requirements and translate them into practical implementationsEven Better If You HaveYou don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:Network+ CertificationAeroIT CertificationWorking knowledge of data structures and algorithmsStrong understanding of Linux operating systems, system internals, and operating environmentsExperience creating technical documentation, implementation plans, and system architecture diagramsExposure to proof-of-concept development and solution validation projectsKnowledge of high-volume, high-availability production environmentsExperience within the business aviation, aerospace, telecommunications, or technology industriesFamiliarity with process automation and operational efficiency initiativesStrong verbal and written communication skillsExcellent organizational skills with the ability to manage multiple priorities simultaneouslyAbility to work independently and collaboratively within cross-functional technical teamsWhy Gogo?At Gogo, we're transforming how people connect in the sky.Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.You'll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.Ready to help shape the future of connected aviation? Come aboard.Equal Pay Disclosure(s)Base Pay :64,000.00 - 80,000.00 USD AnnualTarget Annual Short-Term Incentive :Bonus Plan at 5% (% of Annualized Base Pay)Eligible for Incentive Stock Program :NoBenefits :Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers .- - -Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.The EEO is the law and is available here . Gogo participates in E-Verify ( English and Spanish ). Right to Work Statement ( English and Spanish ).