Integration Support Analyst

Clerri; Chesterbrook (PA); On-site; USD 64,800 - 79,200; Full time

Benefits offered by this job

Competitive hourly rate

Company equity program

Excellent health benefits

401(k) match

Flexible PTO

Job summary

A leading Care Membership Platform in Chesterbrook, PA is seeking an Integration Support Analyst. This role involves acting as the final escalation point for complex integration-related inquiries. The candidate should have 3+ years of experience in customer support, proficiency in APIs, and strong troubleshooting skills. Benefits include a competitive hourly rate, health benefits, and participation in the company equity program. The company promotes an inclusive culture and is committed to innovation.

Qualifications

• 3+ years of experience in customer support or technical operations.
• Deep product and technical fluency with APIs and integrations.
• Ability to communicate complex issues clearly to customers.

Responsibilities

• Act as the final escalation point for complex support cases.
• Collaborate with Product, Engineering, and QA teams.
• Analyze data to identify recurring issues.

Skills

Customer support or technical operations experience

Working with APIs and integrated systems

Troubleshooting skills

Process-oriented and analytical skills

Strong communication skills

Organizational skills

Comfortable working independently

Familiarity with ticketing and CRM tools

Education

Degree not required, but curiosity valued

Tools

JIRA

Salesforce

Job description

Join to apply for the Integration Support Analyst role at Clerri

Role Overview

Clerri is building a leading Care Membership Platform for dental practices. As an Integration Support Analyst you will serve as the final escalation point for complex technical and integration-related inquiries across all inbound support channels, acting as a subject matter expert for Clerri’s integration‑powered products.

Responsibilities

• Act as the final point of escalation for complex or integration‑related support cases, ensuring accurate, timely, and data‑driven resolutions.
• Adhere to Tier 3 SLAs and maintain exceptional CSAT performance through clear communication and technical precision.
• Troubleshoot and replicate issues across multiple systems, including APIs, integrations, and third‑party platforms.
• Collaborate directly with Product, Engineering, and QA to document, prioritize, and validate bugs, enhancement requests, and pilot findings.
• Support implementation teams during onboarding and migrations, ensuring integration success and technical readiness.
• Partner with external vendors and third‑party platforms to manage interoperability and resolve external system conflicts.
• Analyze data and trend patterns to proactively identify recurring issues or potential product improvements.
• Document root causes, solutions, and best practices within internal knowledge bases and integration guides.
• Serve as a technical mentor and trusted resource to Tier 1 and Tier 2 specialists, guiding troubleshooting and escalation processes.
• Ensure compliance with all company, data privacy, and regulatory standards tied to advanced system access and integration handling.

Qualifications

• 3+ years of experience in customer support or technical operations, ideally within SaaS, healthcare technology, or system integration environments.
• Deep product and technical fluency, confident working with APIs, data exchanges, and integrated systems.
• Advanced troubleshooting skills with the ability to replicate, diagnose, and communicate complex issues clearly to both customers and engineering teams.
• Process‑oriented, analytical, and driven to improve systems, documentation, and cross‑functional workflows.
• Strong communicator who can translate technical findings into clear, actionable insights for non‑technical audiences.
• High organizational and dependable, trusted to manage sensitive integrations and high‑impact escalations with precision.
• Comfortable operating independently, using sound judgment to balance speed, accuracy, and customer advocacy.
• Committed to maintaining and exceeding SLA, CSAT, and KPI standards across all cases and projects.
• Familiarity with ticketing and CRM tools (e.g., JIRA, Salesforce) and phone or communication systems.
• Legally authorized to work permanently in the US without employer sponsorship.
• Degree not required; curiosity and eagerness to learn valued.

Benefits

• Competitive hourly rate of $35.05, with total potential earnings up to $72,904 annually.
• Participation in company equity program.
• Excellent health benefits, 401(k) match, wellness, disability, employee discounts, flexible PTO and compassionate leave.
• Inc. 5000 company, fast growth, and focus on innovation.
• Culture filled with opportunities to connect in‑person and virtually; emphasis on diversity, equity, and inclusion.

Our Commitment

We are dedicated to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. Be yourself. Always.

About Clerri

Clerri is the leading Care Membership Platform for dental practices, helping them grow by filling schedules with loyal, cash‑paying patients. Our smart, compliant, and automated platform empowers practices to reduce their reliance on insurance, build recurring revenue, and improve access to care for all.