Integration Operations Specialist (Hybrid NYC)

AirPay; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

AirPay, based in New York City, is seeking a Customer Operations Associate focused on Integrations to support thousands of dental clinics using AirPay. You will guide the integration setup, troubleshoot issues, report on the overall health of integrations, and ensure customers maximize value.

You will partner with Sales, Customer Success, and Engineering to deliver a seamless onboarding experience. This is an in-person role based out of our New York City office, with flexibility for some remote

Qualifications

• 4+ years in a cross-functional operations or consulting role.
• Strong project management and ability to prioritize across multiple internal teams.
• Technically savvy with a strong understanding of data flow between systems.
• Excellent troubleshooting skills with ability to diagnose and resolve customer issues.
• Strong written and verbal communication; able to explain complex ideas simply.
• Adaptability and self-motivation in a startup environment.
• Strong work ethic and commitment to excellence.
• Mission-oriented with interest in healthcare & fintech, willing to be based in NYC or relocate.

Responsibilities

• Collaborate with customers to understand integration needs and guide setup for various systems.
• Provide step-by-step support for platform integrations with existing systems and third-party software.
• Create and maintain documentation for integration processes and best practices; identify process improvements.
• Respond to integration-related queries and troubleshoot post-live issues.
• Assist customers in optimizing integrations to maximize value of the platform.
• Perform data analysis to identify improvement opportunities for integration functionality.
• Regularly report on integration health across customers.
• Escalate complex technical issues to engineering, customer success, etc., and coordinate timely resolution.
• Work with Sales, Engineering, and CS to complete setup in a timely manner.

Skills

Cross-functional ops

Project management

Data flow understanding

Troubleshooting

Communication skills

Startup adaptability

Strong work ethic

Team collaboration

Healthcare/fintech interest

Relocation willingness

Job description

AirPay, based in New York City, is seeking a Customer Operations Associate focused on Integrations to support thousands of dental clinics using AirPay. You will guide the integration setup, troubleshoot issues, report on the overall health of integrations, and ensure customers maximize value.

You will partner with Sales, Customer Success, and Engineering to deliver a seamless onboarding experience. This is an in-person role based out of our New York City office, with flexibility for some remote