Technical Support Specialist — SaaS Integrations & Payments

PEARLY; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Pearly is modernizing dental billing and payments for thousands of dental offices nationwide. We are seeking a Technical Support Specialist to own the support queue daily, assist dental offices via email, chat, and phone, and act as a technical resource for the team.

You will diagnose integration issues, help with setup of new accounts, and collaborate with engineering to reduce recurring problems. This role requires ownership, integrity, and a customer-first mindset on a fast-moving team.

Qualifications

• 2–5 years of experience supporting technical B2B SaaS products.
• Ability to own a support queue end to end.
• Strong written and verbal communication skills.
• Familiarity with payments infrastructure or financial terminology a plus.

Responsibilities

• Own the daily support queue end to end with teammates.
• Correspond with customers via email, chat, and phone with empathetic communication.
• Triage, prioritize, and resolve issues across billing, payments, and integrations.
• Diagnose root causes of integration sync failures with partners.
• Translate technical issues into plain language for internal and external customers.

Skills

Queue ownership

Technical troubleshooting

Customer communication

API/data sync troubleshooting

Autonomy & ownership

Tools

Zendesk

Pylon

Job description

Pearly is modernizing dental billing and payments for thousands of dental offices nationwide. We are seeking a Technical Support Specialist to own the support queue daily, assist dental offices via email, chat, and phone, and act as a technical resource for the team.

You will diagnose integration issues, help with setup of new accounts, and collaborate with engineering to reduce recurring problems. This role requires ownership, integrity, and a customer-first mindset on a fast-moving team.