Integration Manager, Global Customs, Business Implementation

DSV Road GmbH; Itasca (IL); On-site; USD 98,500 - 125,000; Full time

Benefits offered by this job

Health benefits package

401(k) with company matching up to 5%

Paid time off and holidays

Job summary

DSV Air & Sea Inc. is seeking an Integration Manager, Global Customs, Business Implementation in the USA to lead the business side of EDI/API implementations for Global Accounts from Itasca.

You will define and improve our integration services to meet customer requirements, working with customers and internal teams. The role emphasizes onboarding new customers, coordinating with Operations and Enterprise Integration Office, and driving API-first evolution while ensuring timely delivery and

Qualifications

• Bachelor's degree in business administration, information technology or related field preferred.
• 2+ years of relevant experience.
• Experience with customer engagement.
• Project management capabilities and experience.
• Fair technical and integration understanding.
• End-to-end mindset.
• Understanding of customs is an advantage.
• Fluency in English is required.

Responsibilities

• Manages the technical implementation in the business on behalf of Global Customs.
• Responsible for technical onboarding of individual Customers into DSV from a Customs perspective.
• Sign off the proposed Business Requirement Document to initiate integration.
• Align planning with Operations, Customer, the Customer Integration Office and EI.
• Ensure User Acceptance Tests scenarios are created and executed.
• Ensure local stakeholders are aligned and contributors commit to the plan.
• Act as first point of contact for Operations after go-live and for troubleshooting.
• Help develop the EDI and API offerings for Global Customs.
• Work towards the commercial part of DSV.

Skills

Customer engagement

Project management

English fluency

End-to-end mindset

Technical understanding

Education

Bachelor's degree or related field

Tools

Microsoft Office Suite

Job description

Integration Manager, Global Customs, Business Implementation

Location: USA - Itasca, N Arlington Heights Rd

Job area: Strategy

Division: Group

Job Posting Title: Integration Manager, Global Customs, Business Implementation

Time Type: Full Time

Summary

Manage the business part of EDI/API implementation for Global Accounts. Define and improve our integration services (EDI and API) to match customer requirements working with the customers and realizing it internally.

Duties and Responsibilities

• Manages the technical implementation in the business on behalf of Global Customs
• Responsible person for technical onboarding of individual Customers into DSV from a Customs perspective
• Sign off the proposed Business Requirement Document to initiate integration.
• Together with the Customer Delivery Managers aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI.
• Ensure that the User Acceptance Tests scenarios are created & executed accordingly.
• Ensures that all local stakeholders are aligned.
• Ensure that all local contributors have committed to the plan and are delivering on time and on quality.
• Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising.
• Help develop the EDI and API offerings for Global Customs
• Work towards the commercial part of DSV

Close cooperation with Enterprise Integration Office (CINTO), in establishing/maintaining current & future work process/protocols for BIMs globally.

Analyze our EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests.

Understand our EDI & API services and guide customers/sales towards API First and help evolve it.

API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product.

Educational background / Work experience

• Bachelor's degree in business administration, information technology or a related field is preferred.
• 2+ years of relevant experience.
• Experience with customer engagement
• Project Management capabilities and experience
• A fair technical and integration understanding
• An end-to-end mindset
• Understanding of customs is an advantage
• A “do” person with high level of accountability
• Fluency in English is required

Computer Literacy

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. Except if employed in Montana, where termination requires just cause.

Compensation and Benefits

For this position, the expected base pay is: $98,500 - $125,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This position is Virtual USA.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.