Integration Lab Service Technician

Insight; Fort Worth (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Insight Public Sector is seeking an Integration Lab Service Technician to perform configuration, repair, testing and servicing of IT devices onsite in Fort Worth, TX. The role focuses on hardware and software configuration, imaging, and quality control to ensure client satisfaction.

The ideal candidate will have a Bachelor's degree or two years of related experience, experience with Windows OS and imaging tools like Ghost/MDT/SCCM, and at least one year of hardware troubleshooting across laptops

Qualifications

• Bachelor's degree or 2 years related experience; PC’s, messaging and server software applications experience required.
• Windows OS, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM knowledge.
• Minimum of one year hardware troubleshooting experience including laptops and desktops for Tier One vendors.

Responsibilities

• Configure desktops, laptops, mobile devices, servers.
• Deploy images and customize software per work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Lab Management with daily/weekly productivity reports.
• Navigate SAP and Excel for order processing.
• Maintain and protect Insight assets and property across parts and tools.
• Escalate problems to Lab Management when needed.
• Represent Insight professionally with clients and associates.
• Ensure accurate billing documentation for projects.

Skills

Hardware troubleshooting

Windows OS

Scripting basics

LAN/WAN networking

Desktop/Laptop configuration

Education

Bachelor's degree

2 years related experience

Tools

Ghost imaging

MDT

SCCM

SAP

Excel

Job description

Integration Lab Service Technician

Location: This role is fully onsite

Salary: $24.00 / hourly

Shift: 9:30am - 6:00pm CST

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

About the role

The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration.

Key Responsibilities:

• Configure hardware including desktops, laptops, mobile devices, servers.
• Deploy images and customize software based on provided work instructions.
• Identify and troubleshoot system hardware problems.
• Perform Quality Control inspections.
• Provide Labs Management with reports that include daily and/or weekly productivity.
• Time management skills to ensure the efficient utilization of Insight resources including parts, tools, inventory, own time, etc.
• Ability to navigate through SAP and Excel software used for order processing.
• Maintain and protect Insight assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
• Escalate problems and issue to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
• Represent Insight in a professional and business-like manner and communicates effectively with Insight’s associates and their client’s.
• Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.
• Maintain efficient utilization of space in the lab.
• Assist other team members on projects as assigned.
• Ability to use a pallet jack is required for this position.
• For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
• Other duties as assigned.

What we’re looking for:

• Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PC’s, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
• Hardware/peripherals/software
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.