Integrated Systems Service Technician

VSC Internal Job Board; Baltimore (MD); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Cell phone/tablet

Company laptop

Paid vacation

Insurance (medical)

HSA/FSA

Life insurance

EAP

Boot allowance

PPE provided

Job summary

VSC Fire & Security in Baltimore, Maryland is seeking an Integrated Systems Service Technician to service and support fire alarm, security, and camera systems on-site. You will install, test, and troubleshoot systems, read plans, and work with clients to resolve issues, while complying with safety codes and company standards.

Ideal candidates have 2–3 years of hands-on experience, strong communication, and a valid driver’s license; NICET certification is a plus.

Qualifications

• Two to three years of servicing fire alarm, security, or camera systems.
• Able to read plans, meters, and discern safety colors.
• Follow written and verbal instructions with attention to detail.
• Pass background checks and have reliable transportation.
• NICET certification in FAS/ITFAS is desirable.

Responsibilities

• Install, test, and repair fire alarm, security, camera, access control, and related systems.
• Troubleshoot malfunctions and reduce false alarms.
• Program various system types and verify proper operation.
• Consult with clients and provide repair recommendations.
• Read blueprints to determine installation scope and layout.
• Run wiring, install hardware, and connect electrical wiring.
• Inspect systems and make necessary adjustments and repairs.
• Ensure NEC and NFPA compliance, explain system function to end users.
• Be on call as required and serve as first point of contact for technical support.

Skills

Field service experience

Fire alarm systems

Security systems

Camera systems

Access control

Reading plans

Attention to detail

Background checks

Driver's license

NICET certification desirable

Job description

VSC Fire & Security in Baltimore, Maryland is seeking candidates for the position of Integrated Systems Service Technician.

Position Summary:

Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

What we offer:

• Excellent pay $35.00 - $45.00 based on experience
• Overtime eligible
• Company vehicle and fuel card for applicable positions
• Company cell phone and/or tablet for applicable positions
• Company Laptop for programming FACP’s and Security Head-in’s.
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Boot Allowance
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

What you need:

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and to discern colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver’s License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
  • NICET lI or III in FAS along with I or II in ITFAS, Avigilon Cert, other manufacturers certifications.

What you will do:

• Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consults with client on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide support for form development and maintenance of inspection forms.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.