Integrated Systems Service Technician

VSC Internal Job Board; Roanoke (VA); On-site; USD 34,000 - 62,000; Full time

Benefits offered by this job

Excellent pay

Overtime eligible

Company vehicle and fuel card

Company cell phone/tablet

Laptop for programming FACP’s and head

Paid vacation and holidays

Medical, dental and vision insurance

Health Savings Account or Flexible Sp.

Life insurance for full-time employees

Employee apparel program

Long term disability insurance

Referral bonus

Parental leave

Employee Assistance Program

Boot Allowance

NICET certification test reimbursement

PPE provided

Training and advancement

Job summary

VSC Fire & Security in Roanoke, Virginia is seeking an Integrated Systems Service Technician to provide safe service on multiple integrated systems. You will resolve issues, communicate with clients, and work in fire alarm, intrusion, access control, CCTV, networking, and related tech areas.

Responsibilities include installing, testing, and repairing systems; programming various platforms; and ensuring NEC/NFPA compliance. A company vehicle, tools, and opportunities for advancement are provided.

Qualifications

• Two to three years of experience servicing fire alarm, security, or camera systems.
• Ability to read plans, meters, and safety signage.
• Strong attention to detail and clear communication.
• Must pass background checks and hold a valid state driver’s license.

Responsibilities

• Install, test, and repair security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot malfunctions and false alarms.
• Program various systems and validate proper operation.
• Consult with clients and recommend repairs.
• Follow blueprints to determine installation scope.
• Run wiring, install hardware, and connect electrical wiring.
• Inspect and test systems, batteries, and wiring; adjust as needed.
• Ensure NEC/NFPA compliance and explain system use to end users.
• Be on call as required and serve as first point of contact for tech support.

Skills

Two to three years experience

Reading plans and diagrams

Attention to detail

Effective communication

Valid state driver's license

On-call readiness

Education

NICET certification desirable

Job description

VSC Fire & Security in Roanoke, Virginia is seeking candidates for the position of Integrated Systems Service Technician.

Position Summary:

Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

What we offer:

• Excellent pay $25.00 - $45.00 based on experience
• Overtime eligible
• Company vehicle and fuel card for applicable positions
• Company cell phone and/or tablet for applicable positions
• Company Laptop for programming FACP’s and Security Head-in’s.
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Boot Allowance
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

What you need:

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and to discern colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver’s License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
• • NICET lI or III in FAS along with I or II in ITFAS, Avigilon Cert, other manufacturers certifications.

What you will do:

• Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consults with client on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide support for form development and maintenance of inspection forms.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.