Integrated Systems Service Technician New Baltimore, Maryland, United States

VSC Fire & Security, Inc.; Baltimore (MD); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Company vehicle and fuel card

Company cell phone/tablet

Laptop for programming FACP's and head

Paid vacation and holidays

Medical, dental and vision insurance

HSA or FSA

Company paid life insurance

Company paid long term disability

Job summary

VSC Fire & Security, Inc. in Baltimore, Maryland, is seeking candidates for the position of Integrated Systems Service Technician.

The role involves servicing multiple integrated systems, resolving issues, and delivering customer-focused support on fire alarm, intrusion, access control, CCTV, and related technologies. Ideal candidates have 2–3 years of hands-on experience with at least one system type listed, strong reading and communication skills, and a valid driver's license.

Qualifications

• Two to three years of experience servicing one or more systems: fire alarm, security, camera systems, access control, or similar.
• Proficient in following written and verbal instructions, with attention to detail and communication skills.
• Ability to read plans, documents, meters, and discern colors for safety signage.
• Eagerness for professional development and growth; able to pass background checks; valid driver's license.

Responsibilities

• Install, test, and repair security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple system types and test for proper operation.
• Consult with clients on system issues and provide recommendations.
• Use blueprints to determine proper installations and services.

Skills

Fire alarm systems

Security systems

CCTV / cameras

Access control

Reading blueprints/plans

Driver's license

Education

NICET certification (desirable)

Tools

Network testing tools

Job description

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.

The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.

VSC Fire & Security in Baltimore, Maryland is seeking candidates for the position of Integrated Systems Service Technician.

Position Summary:

Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

What we offer:

• Excellent pay $35.00 - $45.00 based on experience
• Company vehicle and fuel card for applicable positions
• Company cell phone and/or tablet for applicable positions
• Company Laptop for programming FACP's and Security Head-in's.
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

What you need:

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and to discern colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
  
  • NICET lI or III in FAS along with I or II in ITFAS, Avigilon Cert, other manufacturers certifications.

What you will do:

• Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consults with client on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide support for form development and maintenance of inspection forms.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.

VSC Fire and Security is a drug free workplace.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in VSC Fire & Security’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.