Integrated Solutions Specialist

BTI - John Deere; Hoxie (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) w/ company match

Health and Dental Insurance

Life Insurance

Paid Time Off

Training and Development Opportunities

Company Paid Holidays

Employee Discounts

Employee Assistance Program

Job summary

A leading agricultural equipment dealership in Hoxie, Kansas is seeking an Integrated Solutions Specialist to collaborate with the sales team and deliver exceptional customer service. The role involves performing diagnostics and repairs on agricultural equipment, particularly within John Deere technologies. Successful candidates will have 3+ years of experience in the agricultural sector, excellent customer service skills, and the ability to lift substantial weight. Benefits include health insurance, a 401(k) plan, and training opportunities.

Qualifications

• 3+ years of agricultural experience, preferably with John Deere.
• Ability to lift at least 75 lbs. repeatedly.
• Valid driver’s license required; CDL and forklift license preferred.

Responsibilities

• Perform complex on-site diagnostics and repairs on agricultural equipment.
• Promote and sell dealer service programs directly to customers.
• Complete reports and forms required in conjunction with work assignments.

Skills

Outstanding interpersonal and customer service skills

Expert knowledge of mechanical, electrical, and hydraulic systems

Ability to perform complex repairs

Ability to use Service Advisor

Ability to operate diagnostic vehicles and equipment

Education

High school diploma or equivalent

Associates degree preferred

Job description

Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Integrated Solutions Specialist to join our team. An Integrated Solutions Specialists primary responsibility is to collaborate and work alongside the sales department; work in an efficient manner and coordinate activities with other Integrated Solutions Specialists; solicit sales opportunities and report them to sales; maintain an excellent standard of customer service; maintain and repair equipment, as needed; maintain inventory.

BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long‑term relationships with our customers by giving them the best customer service available.

Responsibilities

• Perform complex on‑site diagnostics and repairs on agricultural equipment with focus on established and new John Deere AMS technologies.
• Be willing to travel to any BTI customer inside or outside our area of responsibility.
• Review and explain, technology, maintenance, repair, or other service concerns directly with the customer and document to work orders.
• Promote and sell dealer service programs directly to customers.
• Complete reports and forms required in conjunction with work assignments.
• Implement effective stocking processes with Parts department to maintain proper seasonal part inventory for common repairs.
• Maintain condition of mobile service vehicle, inventory, tools and equipment.
• Follow safety rules and regulations in performing work assignments.
• Account for all time and material used in performing assigned duties.
• Complete John Deere training courses and other continuing education classes, as assigned.
• Disseminate information learned to other BTI employees. Be willing to give presentations at internal and customer meetings.

Experience, Education, Skills and Knowledge

• 3+ years of agricultural experience, preferably John Deere experience.
• Outstanding interpersonal and customer service skills.
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to use Service Advisor and perform basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to lift at least 75 lbs. repeatedly.
• High school diploma or equivalent experience required; associates degree preferred.
• Valid driver’s license is required; CDL and forklift license preferred.

Benefits

• 401(k) w/ company match
• Health and Dental Insurance
• Life Insurance
• Paid Time Off
• Training and Development Opportunities
• Company Paid Holidays
• Employee Discounts
• Employee Assistance Program